[Resolved]  Zoomcar — false damage charges and harassment

Website:

www.zoomcar.com

This is in reference to the my booking - "jps6x4vxs" with zoomcar wherein i took a car (Hyundai i20) at hyderabad from 30th sep - 8th oct. The pickup point was kukatpally. When i reached the pickup location, below were my observations:
1. The car was severely damaged on the front bumper
2. Both side doors had deep scratches
3. Both inside and exterior of the vehicle was horribly dirty.

It was an unmanned pickup and i filled up the checklist which clearly pointed out that the car bumper, sides were damaged and i acknowledged the conditions. Got the keys inside the car after it was remotely unlocked but took pictures and videos of the car before i started riding. I first took the car to a car wash and paid 500/- to clean the exterior and interior to be able to drive it at all.
I drove the car sensibly and responsibly and parked it in my own garage in a community. Treated it like my own car so that there are no further damages to it.

After i deposited the car on 8th with pictures, i received a message indicating damage charges of 6000/- were levied to my account. I immediately called the support who asked me to raise the complaint. I provided details as below.
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'the vehicle received already had front bumper damaged. Also scratches on
Both sides of the car doors. The interiors were very dirty and i had to
Spend 500/- for exterior and interior cleaning before i could drive the car. The car was not damaged when i drove it and i have attached a video and photos of when i took it. The 6000/- damage charges are baseless and needs to be reversed asap.
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The response from zoomcar:
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Hi pathikrith,

Greetings from zoomcar!

Thank you for writing in.

With reference to your mail, we do understand your concern here. For the booking id: jps6x4vxs, however, we checked and confirmed with our team that the damage fee of rs.6000/- applied to your booking jps6x1pv6 is valid and accurate. Request you to acknowledge the same and kindly bear with us. Your patience in regard to this interim is highly appreciated.
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There after i started receiving messages like:
Hi! We have noticed that you have yet to pay an outstanding amount of rs. 6000

Please pay the outstanding amount to avoid proceedings by zoomcar by following this link
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This is complete fraud by the company and needs to be dropped immediately. I see multiple such complaints against zoomcar and seems to be a regular practice. These companies should be banned from troubling citizens who take their service.