[Resolved] Zoomcar — false damage/accidental charges
VVanshika Vasireddy on Sep 18, 2019
On 9th september 2019 i had made a booking on the zoomcar app and the car was picked up on time and returned on time and the necessary amount was paid for the booking. At the time of concluding the booking the customers are required to fill checklists and upload pictures of the car's condition which was duly made. There were no damages. At the time of dropping off the vehicle, the owners of the car were present and had inspected the vehicle and verified the condition. Unfortunately, after 2 days i received a mail asking me to pay an outstanding amount of rs. 10, 000/- for damages. Whereas, there were no damages and the condition of the car was perfect at the time of dropping off and the photos of the car that were uploaded did not portray any damage as there was none done. To which i tried to get in touch with them but in vain as the mail id didn't not support replies nor was there any alternative contact information provided in the app or on the interest. The help and support team of zoomcar did not acknowledge the complaints (Two complaints since then) put up on the app.
I was served the first notice on 17th september 2019 at 2:00 pm. This has clearly gotten out of hand.
I am being accused of an issue that has not occurred and seems to me like a lot of customers have experienced the same. Kindly look into it.
Complaint marked as Resolved 2019-10-26 16:50:38
[Sep 18, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response Sep 18, 2019
Thank you for reaching out to us.
We are sorry to know about the discrepancy in the charges levied on the booking.
Kindly share your booking ID for our reference, we shall check on the complaint raised and we will revert with an update.
Verified SupportZoom Car Customer Care's response Sep 19, 2019
We did go through the booking and see that the front bumper and the rear door is damaged during your reservation. Hence, we have levied the charge, the charge is valid. We regret we will not be able to waive off the charge.
Verified SupportZoom Car Customer Care's response Sep 20, 2019
We understand your concern here. Please send us an email through our contact us page.
Our team shall share the damage pictures for your reference.
Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus
Verified SupportZoom Car Customer Care's response Sep 25, 2019
We did recheck on the damage charges levied on the booking and see that the charges have been revised. The appropriate charges are updated. Hoping for your kind understanding here.
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