I rented a car from zoomcar. While getting the car checked at the city checkpoints the traffic police officer informed that there is 7500 INR challan pending on the car.
How can zoomcar rent a car which has pending challan of this much amount? This raises a question of the credibility of the car that zoomcar provides. This can happen with anyone where someone might have a police case going on the car or someone is using stolen car to rent on zoomcar.
On top of this, while asking for the help at the time of incident zoomcar got me connected to the owner of the car. Owner refused to pay for the pending challan and left me with the only choice of bribing the police officer with nominal amount to let us go. What choice did I have? Neither zoomcar nor owner were there to help while my family was suffering due to the incident.
I raised this to the zoomcar customer service and after 20 days of talking they did not show the empathy and even tried to solve the problem. The responses have been very rude and I certainly did not expect this from customer care.
Worst service ever. Would not recommend anyone to use this in our country.
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