Zoomcar India Pvt Ltd — Incorrect excess charges after returning the vehicle

Address:	560038
Website:	www.zoomcar.com

Hi,

I rented a swift from Zoomcar in Bangalore at Forum value mall, Whitefield on 23 March 2017 7:30 AM to 24 March 6:30 PM. Plan of 15 kms per hour totaling 350 free kms.

Paid total[protected] citrus wallet + 500 zoom credits) after applying 650 promocode.

Now on the 24th, I decide to extend my booking for a few hours because I'm travelling more than my free kms quota.

I extended my booking for an additional 6.5 hours. A charge of Rs 984 for this reschedule which comes with 15 free kms/hr which is now totaling my free km quota to 420 kms.

Booking ends on 25 March 2017 1 AM.
Reschedule charge Rs 984 paid through citrus wallet.

Now, I returned to Bangalore on 24th 7:30 PM. I have to be in office at 8:30 pm. Waited for the zoom representative for an hour. He finally came.

Now starts the pain.

Total kms driven by me is 506.
Free kms 420.

Excess of 86 km * 12 rs/km = Rs 982.

But Zoom now says that I owe them Rs1764.

Are you kidding me?

Emailed them and after a week I get an email saying you extended for 1 hr only.

So Zoom you charged me Rs 984 for 1 hr of extension? What is this an Audi A6?

Could not reply back because their email system is such that, once you get a reply you cannot continue it.

The email clearly says do not reply to [protected]@ zoomcar.com it is not monitored. But their reply comes from that same [protected]@ zoomcar.com

Should start fresh emails and we only get one reply after weeks. That's it, if I reply back there is no reply at all.

The worst kind of support you guys have.

Also I submitted Rs 1500 Diesel bill which you have to refund me. But no, you guys say I owe you Rs 1764. This is ridiculous to the core.

Please have a supervisor (if you have one) in your customer support about my booking. I have clearly mentioned the charges that are deducted from my wallet. Check it and reply back. Its been 3 weeks now and I've rented over 10 times with no issues with you guys.

I did not like this ground staff who was at the mall during the delivery. He was doing all manila calculations on a paper and his phone and might be the main rain reason for all the goo[censored]p.

Usually, when I returned the cars earlier, end booking took no more than 2 mins.

But this time, this guy was doing some calculations manually, was clueless about my reschedule, the free kms that come in it. Made me wait 15 mins to complete the booking.

Please investigate, resolve the issue and take necessary action against the ones who are responsible for this.

I had such a positive vibe about zoomcar and the way things work, but after this problem I can see where u guys stand when it comes to support. Never thought that I had to submit it here to get your attention. It has left a scar and it's difficult to heal.

Refund me the fuel bill amount deducting the correct excess km charge of Rs 982.

I have all the email proofs of booking, reschedule and the amount you deducted for reschedule from my citrus wallet.

Please resolve at the earliest. I had plans of renting this easter but u totally spoiled it for me.

If this isn't resolved correctly I'll take the legal way to make this right.

It's our hard earned money guys. Please please improve your after support, customer support.

Regards,
Zhovin