[Resolved]  Zoomcar — inefficient and unprofessional service

Address:	Bangalore, Karnataka, 560016
Website:	www.zoomcar.com

I had booked a car from zoom car on 25th april from 0330hrs to 1330 hrs vide booking no jps6bq3sr. When i arrived at the location i found all the 4 wheels of car is punctured. I called customer care and explained the issue and send them a video on zoomcar customer care whatsapp no. The executive refused to provide an alternative car i suggested me to drive the car up to a nearest petrol station and fill the air in tires. I specifically told him that nearest petrol station is about 5 kms and he instructed me to drive. I drove about 2 kms and car brokedown. It took 3hrs for breakdown person to two the vehicle. Now i have been charged 10000 for the damage and trip amount is also not refunded. I am going to file a petition in consumer court against zoom car for defeciency in service and giving me mental and physical torture. The below are the issues or concerns.1. My plan for road trip was cancelled.2. Zoom car wasted my prescious 4 hours of time in early hrs of 0330 to 0730 hrs. 3. Response to the issue very slow. 4. Inability to provide alternative vehicle. 5. Delay in on toad assistance. 6. No mechanism to check the cars parked on road or residential areas after each trip. 7. Policy for breakdown cars needs to be more consumer friendly.8. Allow consumer to book another car during the break down issue resolving period.
I need full refund of my trip amount charged, compensation for all the trouble and torture i gone through, improvement in service and reversal of damage charges.