Zoomcar — No proper response from customer care and vehicle not getting live

I opted for Zoom car Host in September 2022, device was installed. Since then, I am unable to get my vehicle LIVE . Now, from 18/10/2022, the Lock and Unlock feature is also not working . Customer care says that they have no rights even to raise a complaint in their system.
It is festive time and I opted for Zoom car Host so that I can earn some extra money but it is very stressful.
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    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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