[Resolved]  Zoomcar — No Refund and No Reply

Hi Team,

My name is Dinny Praneels and a loyal customer of your Zoom cars app. I booked a ride on 12th of september from Hyderabad to Vizag(car number - xxxx, Maruti Baleno). I’d tried reaching out to your service team or support regarding my refund amount of ₹2500, I was told the amount would be disbursed soon after the submission of the car within 10 working days and will reflect under my actual payment method. May be your calender is different from ours and I didn’t see my refund.

I’ve patienty waited for over 180 days now and nothing happened. Thus pushed me to an extend where you didn’t leave me any other option than proceeding legally against your company and your false promises. Revert ASAP on this email and process my refund in next 24 hours. I hope you understand the urgency and resolve the issue as mentioned above in 24 hours or I’m sure I would receive a resolution if this goes legal and on social media. playing around with customers money during the pandemic is insane.

I hope to maintain our good relation going forward and would want my issue to be resolved on priority. I hope customer safety and issues are your top priority.

Thanks,
Dinny.