[Resolved]  Zoomcar — non refund of booking amount for defective vehicle

Address:

400107

I am Sagar Kanetkar and I had booked a zoomcar on 28th April 2018 for two days. I was alloted a swift car bearing no. MH43BG5587. The car had external damages which was shown on the checklist. When I started driving, I noticed that the bumper or mud flap was brushing against the rear tyre. The wheel balancing also wasn't in place as the car was swirling all over the place. It is a defective vehicle which Zoomcar is providing. When I complained to the customer service I was told to send images. The problem was occurring when the car is in motion. I was telling them to send someone to inspect the vehicle but they kept saying that they wanted images (foolish customer care executives). Moreover, they told me that they can't allot any other car and since images were not provided, they can't refund the booking amount. I am disappointed and disgusted with zoomcar response and attitude. They don't care for their customers. I won't use zoomcar ever and will tell all my friends not to use zoomcar. They have ruined my anniversary plans. Zoomcar is a rubbish organization and I hope they stop this attitude and provide good cars. I want my refund back as zoomcar is at fault and not me.