[Resolved]  Zoomcar — Not processing the Refund

I have raised nearly 4-5 tickets and every time the customer care executive closes the ticket without any response. I have images, videos and even the video of how I arranged a driver so that he can charge the battery. I have uploaded all the required images but yet no update on the refund. I didn't even go 1 KM and when I got out to have something to eat the car battery was dead and I was not able to start the car. It was a lonely place and I could not even find a mechanic at the night. I informed the zoom team so they told they are sending a mechanic but he never came. Then finally I called the car owner and told to take his car back and meanwhile stopped a taxi to charge the battery. Then I told all this to zoomcar customer care and they told they have initiated the refund but it hasn't been processed as of now.

I was informed that It will be reflected and processed in 48 hours but it has already been 4-5 days and the refund is not reflected in the app. Also I get thank you texts from the zoomcar but no response on my ticket. And I am not even able to call the customer care number it says time limit exceeded or many of the times there is no executive to respond to the call, also many times I am told to raise a ticket through help and support option on the app but I don't get any appropriate response.

I am attaching the video of the breakdown and how I managed to start the car and there was no damage to the car.
+4 photos
Was this information helpful?
No (0)
Yes (1)
Mar 23, 2023
Complaint marked as Resolved 
They won't revert back unless you put all the efforts you can for the refund. Post that also instead of giving some apology bonus or something for staying at the road in the middle of the night they deducted extra 700INR. Unacceptable response. Never going to use zoomcar again.
Zoomcar customer support has been notified about the posted complaint.
Mar 19, 2023
Updated by Prabhat Dhek
Booking Date: 12th March 2023

It has been more than one week now and still there is no resolution from the zoomcar side. They won't receive the phone call and if I get a response in email every time they will create a new ticket and tell me to wait for next 24 or 48 hours. They are closing the ticket without resolution. It is an endless loop that is going on without solution to my problem.

Firstly I was charged large amount for one day and when the car had battery problem in just 1KM the customer care people left me unattended at night. Do not trust the cars if you are travelling late night with any female. They are not safe at all. And obviously I haven't got my refund as of now.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information