[Resolved]  Zoomcar — not refunding money.

Address:	Bangalore, Karnataka, 560049
Website:	www.zoomcar.com

I booked tiago (Ka 03 af 4128) from zoomcar for trip to kerala and while crossing the karnataka border at kerala checkpost the police asked me about kerala state permit (Which is 1800) and it was not issued for that car and also number plate was not there on the left and right side of the car (Challan 3000). So the policeman told me to pay challan (3000 ruppes) and state permit amount (1800) then only he will allow me to enter kerala otherwise go back. So i called to zoomcar customer care and i told them everything and they told me to wait for 20 min and they will call me back after discussion. Zoomcar called me and they told me to pay the state permit (1800) and challan (3000) and ask the policeman to give original challan reciept and zoomcar told that they will refund the both amount 1800 and 3000 after completing the ride within 48 hours. I was not having cash so i went back 4 km to atm and brought cash on the request of zoomcar. I paid the amount and took original reciept and i uploaded them onto zoomcar app withing the trip only.
Then after completing the ride zoomcar refunded state permit (1800) but they are not refunding challan amount (3000) which they promised me that they will refund me within 48 hours and now its 10 days are over and everytime when i call them, they are just keep telling me to wait for 24 hours but they are not refunding money. I have all the call recording from the first day when the told me to pay the challan amount at check post. I have all the call recordings and that's the proof.
Still its 10 days are over and they are just giving me fake promise that they will refund within 24 hours. But nothing happened till now.

Someone please help me.