[Resolved] Zoomcar — partial approval of fuel bill (619 rupees diesel was, added but only 127 inr approved by zoomcar)

sushreelipsa

Address:

Hyderabad, Telangana

Hi,

I have completed my booking (Booking id: jps660hg2, vehicle:swift at, registration no of vehicle:ts07uh0577) on 29-dec-2019 using zoomcar rental services.

I had prebooked the trip from 9.00am-10pm on 29-dec-2019 by paying 1550 rupees (Including fuel charges) for the vehicle swift at, i had added fuel of 619 rupees and also uploaded the fuel bill of 619 rupees for approval, but only 127 rupees had been approved and remaining 492 inr fuel charges are not yet approved and i was asked to pay an outstanding amount of 502 rupees which is showing in my zoomcar account.

I was expected to complete my trip before 9.00 pm and return the vehicle before the trip end time 10.00 pm, but unfortunately due to heavy traffic we were stuck in traffic and vehicles were almost not moving for long time, we were travelling to charminar area, hyderabad that day.

Due to this reason i couldn't return the vehicle in time i. E. Before 10.00pm on 29-dec-2019, i returned the vehicle after 11.
.00 pm i. E. 1 hour late and i was charged an extra late fee charges of 629 rupees (Not sure for how many hours, i have been charged).

I am supposed to get 619 inr for the fuel, i have added to the vehicle and i should not burther about the volume of fuel consumed during my trip as i had booked zoomcar rental service including fuel charges, but unfortunately only 127 inr fuel bill has been approved by zoomcar helpdesk and i had contacted zoomcar helpdesk multiple times for approving the remaining 492 rupees of fuel charges, but i was told by zoomcar customer care that they have some internal calulations/rules for approval of the fuel amount added to vehicle, so they can approve maximum 127 rupees out of 619 rupees as the vehicle consumed more fuel than expected during the trip.

Now 502 rupees of outstanding amount is showing in my zoomcar mobile application and not allowing further booking without paying this outstanding amount.

They have not yet approved the remaining 492 rupees fuel bill and today i have received an email from zoomcar to pay the remaining outstanding amount to avoid any proceedings by zoomcar.

Please help me for the approval of the remaining 492 rupees of fuel cost what i had added to the vehicle so that i can settle the outstanding amount.

Regards,
Sushree lipsa tripathy

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Feb 12, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Zoomcar Customer Care's response Hello Sushree,

Greetings!

We understand your concern here. We did check the booking ID - JPS660HG2 and we find that the charges levied on the booking are valid. As the vehicle was dropped off post the drop off time and the fuel refund has been initiated based on the estimate calculated on the booking. Unfortunataly, we will not be able to process more refund here.

Regards,
Imran
Zoomcar

Jan 07, 2020

Updated by sushreelipsa Hi Team,

As I had chosen with fuel option to avoid this kind of complex calculation to return vehicle with same fuel level and I shouldn't suffer like this, I am supposed to get the full amount refund for the fuel I have added to the vehicle, rather I have got only partial refund(127 rupees) and what's about remaining 492 rupees?

I need compensation for this, as I have paid high amount already for renting vehicle with fuel option and I am also paying the extra amount 629 inr for 1 hour late return charges(Happened due to heavy traffic).

Regards,
Sushree Lipsa

Verified Support

Jan 09, 2020

Zoomcar Customer Care's response Hello Sushree,

We did check with our relevant team, unfortunately, we will not be able to do much in this regard. The offered resolution is the maximum which we can do in this case.

Regard
Zoomcar

Jan 09, 2020

Updated by sushreelipsa Thank you for your update.

I have made the payment of 502 inr today which was showing as outstanding amount from my zoomcar account to avoid any complications in future due to this outstanding amount of 502 inr.

But it is very unfortunate not to approve the full fuel cost, I will definitely think twice before booking zoomcar in future and also inform all my friends, relatives about this incident.

You can check the payment and confirm, could please add some zoom credit to my zoomcar account as per compensation as you are not approving 492 inr fuel cost.

Regards,
Sushree Lipsa

Verified Support

Jan 10, 2020

Zoomcar Customer Care's response Hello Sushree,

We have added the credits, you will be able to view the same under your profile.

Regards,
Ramya. S