[Resolved] Zoomcar Pedl — pedl

mandy1234

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411027
Website:	ZoomCar

Hello, this is extremely urgent. I am using pedl service in mimple nilakh, pune. My cycle number is 102360.. I unclocked the cycle and my trip started since morning 6.59 pm. And the cycle wasn't unlocked. I tried ending the trip but i m unable to end the trip. Please end the trip from your end. This is really frustrating that there is online support or number. I sent multiple mails but got no response. At last after killing my one hour i came back to place.

Request you to immediately end the trip and refund my money back.

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Apr 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our sincere apologies for the trouble caused. Please share your concern through our contact us page for our team to have a check and do the needful at the earliest.

Regards,
Rohit

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Comments

Tejaswini Teja

from Roorkee, Uttarakhand

the customer service of pedl is very bad or their app needs serious rectifications.i faced the same problem 5 time and guess what i rode 7 times. its really frustrating that they don't have any phone number.they also respond to the mail very late and cut high amounts.first ride amount they cut is 60rs where as my actual ride coat is 3rs.i wrote numerous mails asking to check the problem and i always send screen shots of my actual ride amount and me trying to end the trip, even though they don't concern.i get thankyou messages but it does not let me pay and does NOT END everytime time the trip ends on the first tril i fell blessed.
i have decided not to ride it anymore eventhough its a very very good initiative.i really liked idea but but i had enough, its infuriating to look at the money pile up and trip not ending.