[Resolved] Zoomcar Pedl — unable to end the trip from past 1 hour 15 min and wasted my time

sadiq16642

from Delhi, Delhi

Address:	560032
Website:	www.zoomcar.com

I have parked the cycle on the pedal station and google maps also show the same, but everytime i am trying to end the trip it says " lock you bike within a pedl station to end your trip.

Very bad experience with you guys, please end the trip and dare you not charge me for this very bad experience.

Worst thing is you dont have a customer care number who can atleast help as a courtesy.

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Jan 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Zoomcar Customer Care's response Hello Sadiq,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya