[Resolved]  Zoomcar — refund due to cancellation not received

Website:www.zoomcar.com

I had booked a car with zoomcar on feb 15, 2020 and had paid them rs. 5845. Booking id: jps6no6sk

Due to the corona virus outbreak, i had to cancel the booking and i did the same on march 28, 2020.

I received a sms from zoomcar stating that they will refund the money (Rs 5845) to me by march 31, 2020.

I am yet to receive the money from them. (Today is april 8, 2020)

I have written to them many times through their website's "contact us" page.

I am desperately in need of my money. Please help me in getting back my refund.

I am attaching a copy of the invoice generated from their website
+1 photos
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May 16, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2020
Zoomcar Customer Care's response
Hello Prakash,

Greetings!

We did check the booking and see that the refund is not processed due to the situation with regard to the COVID-19. Our team is already working on this and the refund will be processed as soon as possible. We request your patience in the interim.

Regards,
Appachu
Zoomcar
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