[Resolved]  Zoomcar — refund not paid

I filled fuel worth rs 1000 in zoomcar and also uploaded the receipt of same in zoomcar account. But zoomcar is not refunding my amount. The additional fuel that i filled was still remaining in vehicle only. I booked it in jaipur, rajasthan. I tried to contact zoomcar multiple times and they told me that they will not refund it and asked me to bear with them on this matter.
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Feb 2, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2019
Zoomcar Customer Care's response
Hello Himanshu,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and revert.

Regards,
Appachu
Zoomcar
Complaint comments 

Comments

Booking ID - JPS6657K5.

I tried mailing, but Zoomcar is not considering the additional fuel left in the vehicle. When I received the vehicle, the fuel indicator was blinking which means it barely had any fuel. When I returned the vehicle, it had 1 full line on the indicator which clearly means there is extra fuel left in the vehicle.
Zoomcar Customer Care's response, Jan 2, 2020
Verified Support
Hello Himanshu,

Greetings!

We understand your concern here. We did check the booking and see that the fuel refund is processed as per the estimate calculated.

Regards,
Appachu
Zoomcar

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