Zoomcar — refund not received even after a month

 
2 Reviews
Coimbatore, Tamil Nadu, India
 vinith vini on Mar 29, 2020
Booking i'd jps6nlogs

We booked a ford figo on 21 st feb 2020. Finished the travel and returned the car on the same date.

Zoomcar says they refund the caution deposit within 10 working days.

It's been a month still refund not received.

Zoomcar care representative are very lathargic. No response for complaint mails to them as well.

Need some attention.

refund not received even after a month

Complaint Status


[Mar 29, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Mar 30, 2020
Hello Vinith,

Greetings!

We did check the booking and see that the refund was not released due to a technical issue. We have rectified the same and released the amount to the source account. The amount will hit your account within 5-15 days from today. We are sorry for the delay caused.

Regards,
Appachu
Zoomcar
Updated by vinith vini, Apr 16, 2020
It's been more than 15 days. Still the amount is not refunded from zoomcar
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

No refund yet. More than 15 days. Don't resolve this complaint. It's not resolved yet
Zoom Car Customer Care's response, Apr 17, 2020
Verified Support

Hello Vinith,

We are sorry to know that you have not received the refund. Upon checking, we see that the refund was initiated however, the refund has failed. Due to the lockdown, the bookings has been affected and we are unable to process any refund. We request you to kindly wait until the lockdown is over, we shall reinitiate the refund.

Regards,
Ramya. S

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    Zoomcar - refund not received even after a month