Zoomcar — Reimbursement of Tyre and Fuel Expenses

Dear Sir, We had shared the invoices and images with Zoom car team after our trip ended on 4th Sep for reimbursement of Rs. 6, 800/- towards replacement of 2 car tyres due to tyre burst and Rs. 892/- towards fuel expenses during our trip, we didn't get any on ground support despite their assurance and insurance cover. We were stuck on the road for 2-3 hrs and had to arrange for new tyre on our own. We were assured by their call center that if we produce bills and share the images of tyre replacement we will get the reimbursement of the same (upto Rs. 3, 000 per tyre) with in 4-5 working days of the trip getting over. However now they have refused to honor their commitment and have replied stating- Unfortunately, we will be unable to process the refund here as tyre damage was done during the reservation on Twitter. I have written multiple emails to Zoom Car, however they have not provided any support. Kindly look into our complaint and get our amount refunded. Following is the email that I wrote to Zoom car; I would like to give a very blunt and important feedback about our recent trip with zoom car on 31st to 4th Sep. 2 tyre bursts due to very poor quality of tyre We had 2 tyre bursts with in 2 hrs of our journey on 1st Sep from Jaipur to chhapar. We narrowly escaped in the 1st instance when our car almost went off the road. If you see the images you will realise the condition of tyre which was absolutely unsafe for driving and being legal limit. Our lives were at stake because of this lethargy from your company end. Customer support 24X7- It was after multiple calls that we could connect to someone who told us to get the tyre replaced for Rs. 3, 000/- and also assured us to call back within 30 mins which never happened, we called back again after 1 hr since we were still figuring out a way to put the tyre. Finally after waiting for more than 2 hrs that we managed to get a reasonable support from someone called Mr. Saurabh who gave us an option to cancel the booking or get the tyre for the Stephanie as well. We were near Sikar at that point of time and didn’t want to cancel the booking as it would have been inconvenient to both you and us. There was no on ground support- We had to literally hitch a ride on a bike for almost 20 mins ride and get the new tyre on the return by bus. What is the use of claiming of 24x7 accident support when you don’t have it in all over India. I hope you guys make some course correction to prevent such situation for anyone in the future. You should also penalise Hosts who misrepresent and should take them off your platform if done on purpose. Attaching all the bills for purchase of tyre, alignment and fasttag receipts for reimbursement.