Zoomcar — Rs.30497 Refund amount of not initiated by Zoomcar

Address:7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

Zoomcar is not refunding the amount even after 30 days. I have sent multiple requests through their app but dint get any response.
I have reached out to them through Facebook Messenger & Twitter but they are not providing any update.
There is no direct contact number for customer support to dial in & talk.
There are thousands of customers who are having similar issues.
Zoomcar has not initiated refunds since early 2020 but at the same time they are accepting new bookings.
In my case I had made a booking & canceled it. As per their terms & conditions, the refund will be initiated in 30 days. However its nearly 3 months they haven't refund my booking amount of 30497Rs.

Booking Details:
Booking id: JPS6N2Q16
Booking Cancelation date: 22nd Dec 2020
Booking Amount: 30497
Email id: devisetty.[protected]@gmail.com
Cell number: [protected]
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