I had booked the car through Zoomcar and paid the complete amount of ₹3613 (Booking Ref: JPSNCKCNF). As per Zoomcar's instructions, I, along with 6 other members of my family went to the car location using the Zoomcar GPS feature. I had gone to the car location but was unable to find the car. We were all trying to find the car on the street as the location wasn't perfectly pinned and the app listed the car location type as 'Street Parking'. I called the host who said the car is not available for rent - all this at the last moment. He cheated and said the booking is cancelled, however, the booking status was changed to cancelled in the Zoomcar app.
My whole trip plan went for a toss because of zoomcar and now instead of apologizing and providing entire booking amount as refund, zoomcar has refunded only a nominal amount of ₹362. We ended up spending around ₹500 to travel from home to the car location, then spent 45min just trying to locate the car, and then ultimately when we were cheated, we had to pay premium charges to book another car through a local dealer. We ended up wasting time and spending more money.
This clearly looks like a scam by Zoomcar.
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