On 29 Oct 2022 I booked a Tata punch in Whitefield Banglore, the booking was made through MMT portal powered by zoom car, I booked the car for 1 day 9 hours for 5246 rupees which I paid upfront. Now I have to upload my ID and Driving license on the portal and the portal says if you are not able to upload the documents by 12 noon we will automatically cancel your booking and no refund will be provided. I contacted multiple times with MMT customer care and explained them the issue, they tried to connect with Zoomcar customer care and they were not able to connect, I myself tried connecting with zoomcar customer care and I was not able to reach them. I thought of cancelling the booking and book from somewhere else, to my surprise they were charging 2761 as cancellation fees. I freaked out by looking at the cancellation fees. I desperately tried calling the customer care of MMT and zoomcar. MMT had the same answer we are trying to reach zoom car and they are not reachable.
At 11:30 am I decided to reach the pickup location to take the delivery of car and thought I would provide the documents on the spot. Again, to my surprise the location was an under construction site and no zoomcar was there on checking with the locals they told me there is no zoomcar nearby. I felt cheated, devastated. Meanwhile it was already 11:59 I decided to go with cancelling the booking so that I get some of my amount back because these cheaters were gonna cancel the booking at 12 and not gonna refund anything.
At 12:05 I got a call from mmt customer care that they are able to connect with zoomcar customer care on talking to them they said you have cancelled the booking and we have deducted the cancellation fees there is nothing that we can do.:(
I was not able to upload the documents- MMT(Make My Trip) said it's the issue with zoomcar, zoomcar said it's an issue with MMT. Why should a customer suffer losses for their system issues.
Result :- as a result I had to cancel my planned trip with my family, go through this mental harassment and the financial loses. Beware guy's these guys are expert in creating traps.
MakeMyTrip Booking id:- SD[protected]
Zoomcar Booking:- JPSN76GTG Was this information helpful? | 
Post your Comment