[Resolved] Zoomcar — unable to end-trip

[Resolved] Zoomcar — unable to end-trip

N Nut1 from Sirur, Maharashtra

On aug 17, 2018 I am nutan, i am using zoomcar pedl service. I always unable to end-trip and end up paying more money (They charge more). I use the pedl cycle no 3220302 up to 30 minutes and end trip at 3.05 pm by paying 6 rs later i saw the the application does not allow to end-trip and trip is live and on 10.15 pm i got sms of 48 rs hence end up paying more money to the zoomcar company. There is no facility to reach out customer care number. Please help me solve the problem... Was this information helpful? No (0) Yes (0)
Sep 27, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Aug 18, 2018 Updated by Nut1 money was deducted from my paytm. And.now I got sms that Your PEDL trip has ended. We have debited Rs.12.0 from your PayTM account.Please clear the outstanding of Rs.141.0 But. I am already frustrated and harassed by this service then why I pay more charges. Zoomcar already took extra money from my paytm account. Please solve this problem. Verified Support Aug 20, 2018 Zoomcar Customer Care's response Dear User, Greetings! We are sorry to know that you were unable to end the trip. Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus Regards, Wasim
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