Zoomcar — Unethical Behavior in servicing the clients

Address:

No 122, 1st Main Rd, Jayanagar East, Jayanagar 1st block, Sunkadakatte, Bangalore 560091

This is Paniraj, Mobile: [protected], Email: [protected]@gmail.com

This incident happened on 5/29 Sunday, I have booked a self drive rental car in Zoom, as part of booking I have maid full payment of 1817. When booking was confirmed it was shown the booked car was Wagon R and I had to pick it up form Lakkasandra extension, Wilson Garden.

But, I have got a message just 50 min before the trip that car booked (Wagon R) was unavailable and they have booked Micra from Mantri Garden, Jayanagar

Again after two minutes I got message that car Micra at Jayanagar is not available and I have to pick the car from same old Wagon R.

Again after 2 minutes I got a message like booked card is not available and I have to pick i10 Car from BEML layout, kamalanagar. Which is 15 KM away from me, When I say this message I have called customer care center and enquired about all these switches, they have told me the car had from technical problem, and it was told me that they going to reimburse cab bill of Rs. 250 and take cab and pick the car from kamalanagar.

I was not ok to pick car from that long as we know in Bangalore going 15 KM and coming back it kills 2 hs of our time. But still I went there, since i did not make any alternative arrangement and my family along with my aged parents were waiting to go native.

Once I reach the destination by riding an hour, I was not able to locate the car, when I called back customer care they had told me that even this new car is not available, It was such a hassle for me, after multiple switch and I confirmed with call center before I start there, after traveling that long I have been told that car is not available. It was very frustrating for me. Where my family with aged parents was keep calling for me and no car was available.

I have asked customer care representative that I had to talk to next level, she told me that she will connect next level and kept call on hold for 51 minutes but did not connected to next level. Any customer care center can keep call on hold for 51 minutes?

Due all these hassle I had to book a rental car which cost me additional 2500 due to my urgency. When I asked Zoom car about who will bare all these they said they credit 500 to their Zoom App account which I can use in next trip.

With all these hassles I don't want to use Zoom car any more in my life time. I don't want any credit to Zoom App.

I would like to get compensation for traveling 30 KM back and fourth 2 hours of time and my additional expenditure 2500 (spent on immediate rental car book)

All these happened due to zoom car unprofessionalism.

Kindly assist me in this issue.