[Resolved] Zoomcar — unusual damage charges

Shubh_187

from Delhi, Delhi

Address:

New Delhi, Delhi

I took vehicle from zoom car today for 8 am to 8 pm for maruti swift at booking id jps64vl83 for 11 october 2018, i took the car and i was new to keyless entry i had a chat with zoomcar executive and she guided with that, there were multiple scratches on front and rear bumber and she told me to mark it in checklist, when i returned the car there was no person there and i completed the checklist sand returned the car.

When i reached home there was a pending rs 2500 paymnet showing for vehicle damage.

How am i responsible for the car after when i returned the car. Even it was not a zoom car location how can i believe that they are claiming damage is done by me..

Please do something they are creeep company just looting the innocent customers

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Nov 21, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

Zoomcar Customer Care's response Hello Shubh,

Greetings!

We are sorry to know about the discrepancy in the billing.

Upon checking, we see that our team has been working on the escalation raised. We are waiting for an update from our concerned team, we shall share an update post receiving an update from our team.

Appreciate your patience and cooperation in this regard.

Regards,
Ramya. S