[Resolved]  Zoomcar — Vehicle breakdown and no appropriate customer support.

Address:	Chandigarh, Chandigarh, 160043
Website:	www.zoomcar.in

This is my second bad experience with zoomcar and this time it turned out to be a nightmare.
I booked a honda city (DL 1N 8813) for 9 PM 25th jan 2017 to 11AM 26 jan 2017 from chandigarh.my booking id is JPS6VNLZT.
I paid a total amount of 4060 INR including security deposit of 1500 INR.
Firstly after reaching at 9pm to our car location there was no customer incharge to hand over the keys after calling customer care the guy showed up around 9:30 pm. After we started driving around 9:30pm from chandigarh towards himachal at 10:40 pm just after driving for [ 23 km] the vehicle started showing bad signs of clutch.The vehicle stopped and the clutch didnt responded.
The response from zoomcar was not prompt.After 5-6 calls to the customer care they filed a complaint of breakdown of the car. Around 2:30 am after three hours filing the complaint the Honda roadside assistance showed up to tow the vehicle for repair.
After inspection he told it might be due less clutch oil in the car the vehicle showed up this condition.He also insisted to not to rely so much on zoomcar as every next week he had to tow atleast one zoomcar for no such good reasons.its just because of iappropriate service of the cars the people have face such problems in such harsh climate.
After several calls to the zoomcar at 2-3am they refused us to provide alternate vehicle and we were stuck in the middle of the rainy night. At 3:30 am they provided us the cab to make us to reach at the safe place in the city so that we can head to our homes (ps-the trip to himachal was already spoiled by them).At 3am they confirmed us to refund our entire amount but at 4am my zoomcar app displayed i have to pay vehicle damage fee of 10000 INR.
I STRONGLY ASK YOU WHICH MECHANIC YOU GOT WITHIN 15 MINS TO CHECK FOR THE DAMAGE AND TOOK MORE THAN 3 HOURS TO JUST EVEN LISTEN TO OUR COMPLAINT??
I appealingly request the authorities of zoomcar to see to this concern and initiate my refund for making me stand for than 3 hours in the middle of the night at such a secluded place. I request you to see to this concern immediately.