Zoomcar — Vehicle not allocated and not even intimated

Address:

Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 71

WORST EXPERIENCE I EVER HAD: I booked vehicle KUV100 Booking ID: JPS69BG8G, for a business purpose. Initially, it was promised to home delivery at 07:00 AM on 27 Feb 22 and drop off at 08:00 PM on 27 Feb 22, at the time of booking. I came to notice through the app in mobile that the vehicle variant was unavailable at 0500Hrs., It has already mentioned below the message that " All our great minds are working to resolve this problem and will get in touch with you shortly with the similar car". I blindly believed in zoomcar, because I didn't experience this type of condition till now. I kept on calling the customer care complaint no.[protected], nobody was attending so far. I was just puzzled, what to do? Throughout the night I was called customer care, but there was no response. As per the instruction they were given on the booking page, the car driver will be allocated and make a call 1.5 hr before my scheduled departure. As it was a business deal, I got up early in the morning at 5 AM and again called customer care but in vain. I simply missed the deal, where I waited till 0800AM. Then I booked Innova Crysta at 0830Hrs. The total deal which I should get is simply spoiled. Later at 08:34 AM, I got the mail mentioning that home delivery has been canceled and you can pick up your car at some blablabla location. Then after some time again I got the mail that the booking has been cancelled and a refund was initiated. Total 50Lacs I lost of my business. DON'T TRUST ZOOM. I m going to take legal action and going to give a complaint to them for the compensation legally.

1, They didn't even intimate me timely, so that I could have arranged some other alternative.
2. Customercare is not responding at any point of time.
3. If the vehicle could not arranged by Zoomcar officials., why the hell they put the slogan that alternate vehicle will be arranged.
4. In this transaction I lost lacs of rupees due to this zoomcar.