[Resolved] Zoomcar — very bad experience | |||||
We had an extremely bad experience renting car from zoomcar. They do not Inform you about the policies clearly n then ask for some hidden charges While returning the car. Moreover and most important the car was not in good condition. No proper horn, no working headlights n this we were not aware as we rented the car in morning n was not sure that the headlights were so badly working in dark. Due to it's bad condition the experience we had while driving in rain at night was not good infact not safe and dangerous. The customer care executives are even worst. They Themselves are not clear about the policies so don't expect that they will Guide you. For small scratches they charge an abundant amount which is not Worth. The amount they charge you while returning is something nit worth of As your budget gets totally smashed. It was an irritating and worse first Time experience of zoomcar we had. Too bad experience. Was this information helpful? | |||||
Jul 18, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 13, 2018 Zoomcar Customer Care's response Hello Bhimsen, Greetings! Please accept our sincere apologies for all the trouble that you had to go through during your reservation. Kindly share your booking ID for our reference, so that we check on the escalation raised and we will do the needful to resolve the same on priority. Awaiting your response. Regards, Sowmya | |||||
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