[Resolved]  Zoomcar — zoomcar charges false cleaning fees

Address:	Bangalore, Karnataka
Website:	zoomcar.com

I have booked a swift_at on zoomcar on the booking id jps6boury on 12th april 2019. The car was located near by my place and it parked in a remote area. I had seen this car before and there was a severe damage on the front.. And when i took the car, the zoomcar app shown the from portion is in perfect condition and i marked it as damaged and i wasn't been able to unlock the car and one of the customer representative from zoomcar unlocked manually and asked me to keep a photo of the front damage and km reading and i took the car. And the car's interior was dusty and completely unclean.
When i returned the car i wasn't been able to end the trip it was not showing any option to end the trip and i wasted around 2 hours trying to end the trip and none of the customer care agent picked up the call for the 2 and half hours.. Then i kept the key inside and locked the car manually.
And i don't know why, the next day the zoomcar app showing i had to pay rs1000 as cleaning fee.

I am sure i have brought back the car as in the exact same condition as i have taken.. And i have video recording of the time when i returned the car. And even after that they are not picking up the call and sends a lot of messages in every 2 hours saying to pay the outstanding amount 1000. And iam sure if i hadn't reported about the front portion damage.. They would definitely have said i made the damage and they would have charged around 10000 as damage charges.. This is how zoomcar makes money. And as i have all the proofs i will go to any extent and i won't pay the false amount.