[Resolved] Zoomcar — zoomcar impersonated my account and using my email for booking | |||
I have never zoom car but from jul 18, i was getting emails that i am booking zoom car. Then i found out that someone used my email address from banglore and booking cars. When i called and email customer care they said it can't happen. Then i changed the phone no in the zoom car as i got email from zoom car. Now again i was getting messages in my phone that i am booking cars again and it did not stopped. Now the fraud who was booking zoom car stopped booking and his outstanding came to me that i have to pay for it. I told that i am not the one and the driving license is not in my name. But zoom car customer service is not even listening. They are saying to me to pay. Which i have never took. Also point to be noted. The name of the person is tameem, This licence i am attaching and his phone no also in the screen shot. I called the real culprit and he is rejecting the calls. Was this information helpful? | |||
Sep 20, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 20, 2018 Zoomcar Customer Care's response Hello Roshan, Greetings! Based on the escalation raised, we did have a check on the bookings done. Please rest assured, in case any action is taken it shall be on the concerned customer whose licence has been uploaded. We have all the details recorded regarding the same. In case of any further assistance, please send an email to [protected]@zoomcar.com. Our team shall assist you with your concern. Regards, Sowmya | |||
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Please solve my issue ASAp
Greetings!
We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus
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Wasim
Zoomcar