[Resolved]  Zoomin India — product not received

I ordered to print photos from zoomin and payment has also been made, but i have not received the product yet and the product is delivered showing in their app.
I also did a query in the help section of the app but none of its replies came. Customer care numbers are also wrong, which are not connecting at all. I do not understand what to do.
I ordered this for gift to someone on their birthday.
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Sep 16, 2019
Complaint marked as Resolved 
Sorry for the complaint. I have received my product and I am very happy with the product. This is totally fault of delivery man. My product is already on my address but I have not get any call or messages and the product is on gaurd room.
ZoomIn India customer support has been notified about the posted complaint.
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Comments

I ordered the 5×5 photobook on 29th of October. ORDER ID#ZO-F83ACA3DD0 i contacted them many times by mails that why my product is still in printing and when will they shipped the order.
I was not confirmed with this neither i got any refund.
This is such a fraud happened with me. Please let me know my order re taken

I've ordered a soft photobook whose payment is also done. The expected delivery was today and it's showing as delivered but I haven't received any delivery yet. I've ordered to gift someone. I don't know what to do next now.

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