Zoomin — Regarding refund of shipping charge

Website: www.zoomin.com

I have ordered gift through Zoomin app and paid shipping charge around 130 for the product to be delivered by 22 -26th July, 2023. However, no product delivered till now. When I ask them to provide me the refund of express delivery charge since the same hasn't delivered within the provided timeline, they haven't addressed my issue. (Order ID ZO-875E05793F). I request you to take action on the same and get me back my refund
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