[Resolved] Zopnow Retail — item not received and refund not provided

Pulkit Bharat

from Puruliya, West Bengal

Address:	New Delhi, Delhi, 110064
Website:	zopnow.com

Hello,

I have placed order 19381524 with 22 items, supposed to be delivered on 5th july 2017.
This order was rescheduled to be delivered on 6th july from your side.

Now, when the order has been delivered yesterday there is one item dettol original handwash pack of 3 missing (Item no. 17).

In reply to this, they replied, the excess amount of rs 92.00/- will be refunded to your original mode of payment in the next 2 - 5 business days.

Now its 10 days and i have contacted them multiple times and there is no resolution the problem.

Kindly help to resolve

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Aug 26, 2017

Complaint marked as Resolved

ZopNow Retail customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

ZopNow Retail Customer Care's response Dear Pulkit,

We are really sorry for the missed item issues with your recent order. We request you to please visit "My Orders" section on the Mobile app/Website portal and raise a complaint. Once, you are in the My Orders page, please choose the order in question and click on "Initiate Returns".

The reason for complaint should be "Item Not Delivered" and you can choose the action to be either "Deliver" Or "Refund". We will process your request accordingly.