Zotezo.com — Unethical behaviour-cheating by zotezo

Address:	New Delhi, Delhi, 110021
Website:	www.zotezo.com

NO REFUND/REPLACEMENT-Pse see the following communication for action:

Ticket History
Sumi Dutta | Mar 29, 2017 11:36 AM
Dear Customer,

Thank you for get in touch with us and apologies for the inconvenience caused. Your RMA has been cancelled from the seller's end. As per the seller the product is perfectly ok. For further assistance please contact with the seller.

Thank you

SANGITA SAXENA | Mar 28, 2017 10:24 PM
Your reply clearly indicates that Zotezo has no refund policy, buyers are being cheated with false promises and wrong information. The issue has been unnecessarily got delayed. NO transparency and no body answerable and responsible. There is no time frame in delivering the product and defective & poor quality products are being sent .

Offering Zocash points on purchase is another form of cheating as the same are never credited to buyer's account.

It is really strange and surprising to learn that the sellers on your site decide that sold defective product is good or bad, NOT THE BUYER to whom this defective item was delivered. Buyer has no right and all rights and decisions are reserved for sellers who can straightaway refuse the replacement/refund of defective item cancelling the RMA and user's claim. Zotezo has no responsibility and buyers are asked to contact seller directly.

There are certain well defined consumer rights in Consumer Protection Act governed by Deptt of Consumer Affairs, Govt of India which is being openly and clearly defied by ZOTEZO.

May like to take appropriate action and respond.

Sumi Dutta | Mar 28, 2017 5:41 PM
Dear Customer,

Thank you for get in touch with us and apologies for the inconvenience caused. Your RMA has been cancelled from the seller's end. As per the seller the product is perfectly ok. For further assistance please contact with the seller.

Thank you

SANGITA SAXENA | Mar 27, 2017 9:06 PM
What is the update on REFUND and Zocash ? Its already one week since your last post and almost 2 months since purchase.

Nisha Das | Mar 21, 2017 1:38 PM
Dear Customer,

Thank you for reaching us. We have already forward your issue to the concern department . They are investigating the matter . We will get in touch with you as soon we receive any feedback from them.

Thanks for your patience.

Live Better!!

With Regards
Customer Support Team
zotezo.com

SANGITA SAXENA | Mar 21, 2017 12:12 AM
REFUND REQUIRED. ELSE ARRANGE REPLACEMENT keeping apart all apologies.
SANGITA SAXENA | Mar 21, 2017 12:07 AM
Reg Order no[protected] RMA, as per what criteria it is rejected ? Is delivering the bad/poor quality loose product with unwanted delay is Zotezo policy and matches your criteria.

Kindly arrange REFUND of defective product or may be replaced by another piece.

SANGITA SAXENA | Mar 20, 2017 11:58 PM
Its already one and half months since the product was ordered; earned zo cash must have been credited after the payment was made. As mentioned, zo cash expires within one month and its already 45 days but the same is yet to be credited. Someone writes that within 48 hrs, next one says another 72 hrs and so on, ...premises continue.
The defected item's RMA still pending and being repeatedly rejected on one pretext or other.

Latest update may be conveyed.

Sumi Dutta | Mar 20, 2017 1:14 PM
Dear Sir,
Thank you for getting in touch with us & apologies for the inconvenience caused. We have already initiated the Zo Cash for you which will be credited to you within 72 hours.Apology for the delay once again. Thank you so much for your patience.
Live Better!
Nisha Das | Mar 20, 2017 12:56 PM
Dear SANGITA SAXENA

Thanks for getting in touch & apologies for the inconvenience caused. We have made a note of your query and will resolve your issue on a priority basis.

Thank you for your patience & once again, apologies for any inconvenience caused!

SANGITA SAXENA | Mar 18, 2017 9:54 PM
NOT SATISFIED WITH ULTIMATE RESPONSE.
HAD A REALLY BAD AND HORRIBLE EXPERIENCE SHOPPING WITH ZOTEZO.

WILL NEVER RECOMMEND TO ANYBODY.

Nisha Das | Mar 18, 2017 1:38 PM
Dear Customer,

We are very sorry to inform you that your RMA has been rejected as per the given criteria. We have already forward your issue to the concern department in regards to Zocash . Zocash amount will be credited within 48 hours.

Thanks for your patience. Live Better!!
Thank you

SANGITA SAXENA | Mar 17, 2017 10:09 PM
YOUR RESPONSE AFTER ONE MONTH. THIS IS THE SERVICE OFFERED BY ZOTEZO. FOR KIND INFO- IT TOOK ALMOST 20 DAYS IN DELIVERING THE PRODUCT.

WHAT HAPPENED TO MY 33-ZoCash Balance earned on this online purchase spending Rs. 1753/-; still showing NIL balance.

Reg Order no[protected] RMA, as per what criteria it is rejected ? Is delivering the bad/poor quality loose product with unwanted delay is Zotezo policy and matches your criteria.

I AM SURPRISED AS TO WHY THIS MATTER IS NOT BEING TAKEN UP WITH CONCERNED HIGHER AUTHORITY. PROVIDE ME THEIR CONTACT DETAILS SO THAT I COULD PERSONALLY FURTHER TAKE UP THE ISSUE IF YOU ARE NOT ABLE TO RESOLVE THE SAME

Nisha Das | Mar 17, 2017 4:57 PM
Dear Sir

Thank you for getting in touch with us & apologies for the inconvenience caused. we would like to inform you that the order no[protected],[protected],[protected] is delivered to you.

As per order no[protected] your RMA has been rejected as per the given criteria.

With Regards,
Customer Care
Zotezo.com

SANGITA SAXENA | Feb 26, 2017 5:50 PM
Order ID:[protected]

33 ZOCASH points earned on the purchase are still Not credited in ZoCash Balance, showing-Zero.

Check Bill order Summary and do the needful without any further delay . The issue is pending since 6 Feb.

SANGITA SAXENA | Feb 23, 2017 10:15 PM
Is it a joke; you are making one after other. It seems Zotezo is in a habit of making fool of consumers.

What is this going on, its already 18 days since order was placed. From day one I am getting message to wait for 5 more days. on 18th you replied that order received and will be delivered soon. Record was created. SMS also received that it will be reaching soon. Again you are writing-out of stock-wait for more 5 days.
If the product was out of stock, same should have been removed from website or mentioned-out of stock. I check everyday and it is shown available.

Please mind it that I am not going to cancel; I have very well understood the game you are playing with your valued customers. Its enough and I am running out of patience. The matter may kindly be taken up with your concerned higher authority IMMEDIATELY and product be delivered.

Also 33 Zocash points earned on the purchase are not credited to my account despite writing to you repeatedly.

Necessary action be urgently taken and informed.

Soumya Manna | Feb 23, 2017 3:51 PM
Dear Sir,

Thank you for reaching us. The product under order id[protected] is currently out of stock. We would like to request you to wait for more 4-5 days, once we will receive the new stock we will

deliver you the product. In the mean time before the shipping procedure if you want to cancel the order you can cancel then we will refund you back within next 5-7 working days.
Thank You

SANGITA SAXENA | Feb 21, 2017 9:46 PM
Order ID:[protected]
NOT YET DISPATCHED/SHIPPED. Its already more than 15 days since order was placed.

Order ID:[protected]
33 Zocash points not yet added to my account.

Req urgent action and same be intimated.

Customer Care | Feb 18, 2017 5:53 PM
Dear Sir/Madam,

Thank you for shopping with Zotezo! Thank you for getting in touch with us and our sincere apologies for the inconvenience caused. We will ship the remaining items shortly and as soon as they are shipped, an AWB number along with tracking details will be shared with you.

Thank you for your patience! Live Better!

SANGITA SAXENA | Feb 18, 2017 4:45 PM
Order ID:[protected]
What happened to my 33 ZOCASH points earned on this purchase. Not yet credited in ZOCASH account, showing-NIL balance.
Customer Care | Feb 18, 2017 4:28 PM
Dear Customer,

Thank you for getting in touch with us! Due to huge rush of order we couldn't ship the order yet however we would like to inform you that your order has been received, and is being processed.
We will be sharing the relevant tracking details with you as soon as your order is shipped. In the meantime, please let us know if you have any other queries.

Apology for the delay once again. Thank you for shopping with us.

Live Better!

SANGITA SAXENA | Feb 17, 2017 10:16 PM
KINDLY EXPEDITE WITHOUT FURTHER DELAY-order id[protected].

WHAT HAPPENED TO MY 33-ZoCash Balance; still showing NIL balance

Soumya Manna | Feb 17, 2017 12:11 PM
Dear Sir,

Thank you for reaching us. The order id[protected] is currently out of stock. We would like to request you to wait for more 4-5 days, once we will receive the new stock we will deliver you the product. In the mean time before the shipping procedure if you want to cancel the order you can cancel then we will refund you back within next 5-7 working days.
Thank You

SANGITA SAXENA | Feb 16, 2017 10:01 PM
Order ID:[protected]

After placing the order on 6th Feb, 33 ZOCASH points were earned. But the same is not yet credited in ZOCASH account, still showing-NIL balance.

Order ID:[protected] is shown postponed. Email was sent to me informing that the product will be dispatched latest by 15th Feb. WHAT HAPPENED to my order; Neither dispatched nor any intimation received so far.

SANGITA SAXENA | Feb 13, 2017 10:01 PM
Order Id:[protected] still showing-PENDING PICKUP status as on 6th Feb 2017.

Order Id:[protected] not yet dispatched, order postponed-WHY ? How long will take more ?

Kindly do the needful and inform urgently. Yr Ccare no does not respond.
1-Order Summary.pdf

SANGITA SAXENA | Feb 9, 2017 9:30 PM
Order ID[protected],[protected],[protected] No information yet. Showing No status. Kindly reply earliest.
Telephone: [protected]
Email-order received.pdf

SANGITA SAXENA | Feb 6, 2017 9:43 PM
Kindly check/confirm/inform and expedite dispatch and delivery.