[Resolved] Zovi — wrong item has been delivered

Abhikhya Bitra

from Vijayawada, Andhra Pradesh

Dec 11, 2014

Address: Guntur, Andhra Pradesh

Hello, I am Abhikhya. I have ordered 2 kurtis on your store on December 4th 2014 through cash on delivery.My Zovi order no is Z3735W.I received it today.And the pack contains only 1 kurti that is Blue Printed Yoke Kurti With Double Lace Detailing .You have sent me only 1 kurti but I have ordered 2 kurtis.the pack doesn't contain second kurti that is Pink Machine Embroidered Kalidar Anarkali Kurti.But I have paid money for both two kurtis to the delivery boy.Would you send me another kurti that is Pink Machine Embroidered Kalidar Anarkali Kurti if I return the product to you????

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Complaint marked as Resolved

Zovi customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2014

Zovi Customer Care's response We have arranged the missing product to be dispatched within the next 24 hours and and it should reach you on or before 22nd December. Once we ship your package we will send you the tracking details via email.

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Zovi Customer Care

from Bengaluru, Karnataka

Dec 13, 2014

Verified Support

We have arranged the missing product to be dispatched within the next 24 hours and and it should reach you on or before 22nd December. Once we ship your package we will send you the tracking details via email.