Amazon — no resolution a month completes yet : investigation details require : order no#[protected] replacement order no# 408-89

NO RESOLUTION A MONTH COMPLETES YET :: INVESTIGATION DETAILS REQUIRE :: ORDER No#[protected] Replacement Order No#[protected]

Dear Sir/Madam,

The above order No of boat Xtend Smart Watch with Alexa Color: Pitch Black, Quantity 2, which was ordered on 2nd Apr 2024, both the watches not working condition, hence I raise for replacement on 08th Apr 2024, but Return was not taken on 10th Apr 2024 & updated as "Return pickup verification failed". Again, after following up I given request for return pickup on 20th Apr 2024, that time return happened but wrong item was taken by return pickup executive, from that day till now I am just following this case, no resolution given & no action taken.

Every time, I need to explain each customer care executive, even though many time executives left the chat, new person come, I am fed up with follow up on that application & system how you maintain or running

I need that my parcel back to hand which is wrongly took from us & need refund of the above ordered items.