[Resolved] Home Centre — invoice no - [protected] [complaint regarding furniture received 3 months ago]

anu2412

from Gurugram, Haryana

May 13, 2024

Address:	HomeCentre, DLF CITY CENTRE,MEHRAULI, GURGAON
Website:	Home Centre

Hi Team,
We have purchased the furniture which costs of 7 lakhs from HomeCentre, DLF CITY CENTRE, MEHRAULI, GURGAON on 21 Jan, 2024.

The complaint is regarding the dining table which includes a table and 6 chairs costs of 1.72 lakhs. The chairs are getting faded out and the paint is getting out from the wood and we can see the wood seems hollow from inside. It looks like it is having termites in it and slowly and gradually the paint is coming out of it.

When we raised the complaint to Home Center, their customer representative visited our home and took the pictures and now they are not entertaining our complaint, blaiming our house.
We are confirmed there is no issue with our home as it is brand new and everything here is perfect.

Since its a matter of money and the furniture is brand new, can you file a complaint and take it at priority. You can come to the house and see if you are not satisfied with the pictures taken by your representative.

We can not deal with that loss, please take the matter urgently otherwise we will have to escalate it to higher authority and social media.

Thanks,
Anupriya

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May 14, 2024

Complaint marked as Resolved

I already mentioned in the complaint that the customer representative visited our house and they denied to take any action that's why i am raising this complaint to you. The number they called us is 080 6888 0201. I am not sure why you are marking my ticket as resolved without any proper justification.I have submitted a complaint to you for getting the help, not just resolving the ticket without any action. Please can you help us as it's a matter of financial loss and if you are not able to help, please provide a valid reason so that i can escalate it. Thanks