Vlebazaar — Amount not refund after 4 month still pending

Since ordering the printer on December 3rd, 2023, I've encountered numerous issues. Initially, the received printer was defective, and despite requesting a replacement, none was sent. Subsequent attempts to secure a refund have been met with promises of action, but each new deadline provided is consistently missed. Customer service connections take an average of 13 minutes, and attempts to escalate the issue to senior staff have been unsuccessful. My order number is #2657003. Can any one help to resolve it.