Voltas — defective installation of outdoor unit of 1.5 t split ac

Address:

26A, First Rosd, East End Park, Kalikapur

On 27.04.24 I purchased one VOLTAS Inverter 1.5 T Split AC from CROMA Kalikapur Kolkata. On 29.04.24 AC was installed by VOLTAS Technician but the outdoor unit was installed on parapet wall of the roof wrongly facing it inside. Due to this hot air is directly blowing to my one room on the roof and also affecting plantation in the roof. Same night I called the Technician over phone and requested him to reverse the face of outdoor unit. He never turned up. Subsequently I wrote email to Voltascare. They have given Service Request No. [protected] and contact number. Neither anybody turned up not they receive the phone call. After complaining they gave me contact number of Service Area Manager but here also fate is same. I am disgusted with such behaviour of VOLTAS. Please help me.