Air India Complaints & Reviews

We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same.

My wife is standing in airport since 3 hours now.

Dear Sir my booking reference is TQ6U6V. I had reached out to customer care for the correction of the gender of my wife on her ticket to read as Mrs Neera Channan instead of Mr Neera Channan. As we are traveling on 26 May 24 by AI 127, I hope we are not harassed at the airport. Kindly help resolve this issue.
Kind regards
Lt Col Manoj K Channan, Retd
[protected]
[protected]@gmail.com

I booked my tickets as per Aadhar card and Pan card where my name is split into first name and Last name . In my passport my first name contain bothe the names and there is no last name.
To my request to make correction, I am asked to pay $448 and differential fare of $300.
I respect policies but here policy is being used as an opportunity to charge more from a senior citizen pensioner who is feeling like cheated and harassed....

Me and my husband had boarded flight of Air India on 14th of april 2024 from mangalore to Mumbai and on 15th we had a connecting flight of Air India from Mumbai to Delhi and Delhi to Amsterdam. We had altogether 5 baggage and the staff of Air India informed us that we cannot carry all the baggage as we were allowed only 4 but then we paid for the 5th baggage amounting to 15000 rupees but as we reached Amsterdam airport we received only 4...

Dear sir
i sent a request for compensation following a flight disruption
i had a reply on march 1st, i was registered under case ID 03393877
beforehand i had provided a letter giving all the details of my disrupted flight
Having no news since i sent about 10 messages to Airindia customer support.Each time i was told i had to write where i had first written, i kept going round in circles.Iwas also told to go on...

BHASKARRAY DESAI - FLIGHT - AI864. BOM-DELHI-SFO.

HARRESSEMENT TO SENIOR CITIZEN SINGLE TRAVELLER. MIS-INFORMATION ABOUT AIR INDIA BAGGAGE ELIGIBILITY - ITINERARY.

I am a single parent senior citizen. On 19th March, 2024 I reached Air India counter at Terminal 2 of Mumbai International Airport. My printed Itinerary was clearly showing entitlement of free 2 Baggage of 23kg. each. My Travel Agent double confirmed...

Someone offered me for a airport job ansed money inonline i paid 35500/-, now there phone is switched off kinldy help me .onemore thing im already completed in legal forum. the team contacted me. thre are also asked money for case file i paid 2359/-..they said its takes 20days time now one month over but not updated me, now asking document charges 1700/-.kindly help me...

Even though I checked in online, I arrived at Kempegowda International Airport Terminal 2 gate no D13 one minute before the boarding gate's scheduled closing time, which, as per rules, is 20 mins before departure of the flight. The departure was at 9:10 PM, and I arrived at the gate at 8:49, so by law, I was a minute before the scheduled closure time. They called me repeatedly to check the status, and I informed them I was already on my way....

Since closure of city office in various centers it has become very difficult to make any changes in booking. Web site says my ticket can not be altered for departure date on line and that I must contact customer care. Customer care when connected says they have sent link to mansge booking, Manage booking says ticket in question can not be amended for departure date on nie and we need to phone customer care.

What a vicious...

PNR: KLJHLF

I am trying to re arrange departure date from 10/04/2024 to 11/03/2024 but web site Manage your booking says this change can not be done on website and that I need to contact customer care/services. There is no email address and phone nbr only gives recorded information with sms for link and the link says amendment can not be done on line.
I am in Vadodara where city office has been closed. At the airport...

Good morning,
I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before...

I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get...

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for...

I took flight AI382 from Delhi to Singapore yesterday. I was seated in Biz class 2F
The flight was delayed by over 5 hrs on the tarmac with POOR communication from rge Airlines and from the ground staff.
The pilots were nowhere to be seen.
How can Air India board passengers without the presence of any pilots?
Why was food not served to business class passengers for more than 4 hours
Why were passengers...

Subject: Formal Notice of Compensation Claim for Breach of Contract and Negligence

Dear Air India Customer Service,

I am writing to formally express my profound disappointment and frustration with the egregiously deficient level of service I endured during my recent business class trip from London Heathrow (LHR) to Silchar (IXS), departing on the 11th of December and returning on the 18th of December.
br...

Kindly advise whether my parcel EO[protected]IN sent by India Speed Post through AI 165/111 is lying in Air India godown/ warehouse in London Airport ( Heathrow) since 7/11/2023 . If yes, kindly ensure it is delivered quickly to UK Mail Service. You may like to advise Air India to fix staff accountability for the negligence on the part of their personnel
Prakash Chandra Sahoo
Regional Director Reserve Bank of India...

I received an email that my flight AI986 on 30th Nov 2023 has been delayed, and the new time was 12:35 instead of 22:30. I was at the airport at 9:30 where the check-in counter staff told me that all my 5 tickets were (exchanged) not available in their system. They asked me to call Air India or MMT, but both blamed each other. We tried to meet the staff of Air India there she tried to help us as well but she gave similar information. We left...

Dear Consumer Complaint Forum,

I hope this message finds you well. My name is Rishabh Upadhyay, and I am writing to submit a formal complaint regarding a recent travel experience with Air India. I believe my situation requires immediate attention and resolution.

On November 29th, 2023, I took an Air India flight from Milan Malpensa Airport (MXP) to Mumbai. Unfortunately, upon arriving at Mumbai's Chhatrapati...

It's been a month we are waiting for refund for flights that were rescheduled by you. and you offered to cancel free of cost. we are calling customer care daily with no response no action. we spend hours of our time trying to connect to the supervisor finally speaking to one named "Shubham" who promised to help and get back with a status, but it's been 3 days no call back.
there are 9 tickets cancelled but seems like Air India is not...

Myself and my husband booked tickets with Air India paying the full amount of £1341.43. However this was cancelled by Air India and was told we would get our money back. so far we have received £552.77 and are still awaiting £788.66. could you please let us know when we will get this back. we have always travelled with Air India and have never had a problem before.

thank you...