Croma Complaints & Reviews

I HAVE PURCHASED A MICRO WAVE OF CROMA BRAND FROM THEIR OUTLET IN ADITYA MALL, INDIRAPURAM. I HAVE MADE A COMPLAINT THROUGH THEIR TOLL FREE NO.[protected] THEN AFTER 3 DAYS AN ENGINEER CAME, HE SCREW DOWN THE MICRO WAVE AND FOUND THAT THE MOTOR IS FAULTY, WHICH MOVES THE PLATE. HE WENT BACK BY SAYING THAT HE WILL COME TOMMOROW WITH THE NEW MOTOR AND FIX IT. BUT HIS TOMMOROW HAS NEVER COME TILL TODAY. I HAVE REGISTERED MANY COMPLAINTS THROUGH...

I have purchased one Aqua sure water purifier from Croma retail Pimpri shop on 30th of aug 2012. I was promised the installation & demonstration within 48 hrs. but by today 6th sep also there is no body to look after.Ihave made complaints to call center thrice but every time the same answer"sorry for inconvineience we will fix it within 24 hrs"but no action is seen till date.This is the worst service i have seen.
Last...

I PURCHASED ACER LAPTOP ON 16.03.2012, I FACED PROBLEM ON 14.08.2012, I APPROACHED CROMA MULUND MUMBAI & THEY ASKED ME SUBMIT AT ACER WORKSHOPE & I SUBMITED SAME ON 16.08.2012 & THEY REJECTED TO REPAIR ON 26.08.2012 AS SERIAL NUMBER NOT AVAILABLE ON MOTHERBOARD, AGAIN I APPROACHED CROMA FOR SAME ON 28.08.2012 THEY PROMISED ME THAT I WILL GET MY LAPTOP ON 01.09.2012 IN WORKING CONDITION BUT THEY AGAIN FAILED AND THEY PROMISED...

I have brought a sony phone from croma store 15 days back for Rs 18200 , but it was malfunctioned from the first day ,
than i hav got a death on warranty letter from sony and get it replaced 1 day back
Now the same phone that they have given me inherits the same problem
and although it is in their policy to refund the money , they are not giving me my money back....

I purchased Sony Ericsson mobile on 6th March 2010 with an extended warranty of another 2 years. In June 2012, mobile phone was not working properly so i gave it to Gurgaon TATA Croma store for repairing the mobile phone. After two weeks, they told me that mobile phone is not repairable so we will provide you the replacement note of that.

Almost after 2 months, Still I haven't received any replacement note or repaired...

Extended Warranty doesnt cover remote I paid 850 Rs. for 2 years on extended warrenty. After an year AC remote stopped functioning. Croma doesn't repair remotes although it an electronic device which is a part of the product. People should not opt for extended warranty from Croma....

Recently I had purchased a Acer Netbook from Croma Retail Online store and in website they are telling that net book has DVD Writer. However after I received the product I came know that it doesn't have DVD writer and for the same I had raised complaint but no one is hearing my complaint in Croma Retail Online Store and they are cheating me almost for the past one month by providing wrong commitments.

Worst customer service...

I had purchase Voltal 1.5 Ton Split AC in Croma, T Nagar on 27th April 2011 with 2 years extended warranty.

When I contacted them in June 2012 for a problem, they have not responded it.

Its a very worst service i have seen in my life time!!

Please do not go with Croma for any warranty options........

ahmedabad croma is very bed service&staff...

This is about a fraud and cheating being done on a large scale by Croma Retail.

I purchased a microwave on good faith from croma assuming the MRPs shown would be accurate

It seems that Croma guys lie about the MRP and give false discounts.

Product: Samsung SmartOven CQ138S-G

The MRP as stated by Croma was Rs 30,490 (please find the attached Photo of the Croma retail display SouthEx...

I had purchased 1.5t split ac of croma brand from croma outlet.the ac is not working since then after regular complaints and reminder the complaint is not been attended by the company...

Dear All
I bought a mobile and had given it last month for service at croma under extended warranty period(given on 20/5/12)still now i have not got it repaired .once they called me to collect it but to my surprise it was not repaired.at all.....then i started making customer complaints but nothing is happening other than some calls from store and service area.Today i have registered my 11thcomplaint.details....60 days over and counting...........

Dear Sir,

on 4th March 2011 i had bought an mobile samsung galaxy note n7000 of Rs 32500 from croma sales from sion brach. at the time of purchase they have taken of rs 250 for insuring my mobile they also not provided bill for that. They told that it will show in our system and yesterday my mobile was stolen

now they are refusing that they have not taken any money from me for insuring my mobile and iam help...

Baskar Kv <[protected]@gmail.com> 13 June 2012 10:35
To: [protected]@cromaretail.com
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DEAR SIR/MADAM,


PSE NOTE I HAVE PURCHASED ONE CROMA TOWER FAN


CRF0016 ON 01JUN2012 FROM YOUR INFINITI RETAIL LTD


KENCES TOWERS NORTH USMAN ROAD T NAGAR CHENNAI 600017


IT...

Hi,
We got new Air Condition of Croma in month of february.Receipt No-SLF-02A[protected].From the last one week on daily basis we are calling five to six times on customer service number of Croma i.e [protected].Most of the time they either disconnect or use to give fake date for the service.They have also given so many complaint numbers.One of them is(Complaint no-479762).I think they have got the worse and pathetic customer service.Its...

We've purchased a Hitachi 1.5 Ton Air Conditioner at Croma Retail, Jubliee Hills, Hyderabad on May, 26 through Invoice # - SLF02A[protected]‏.

Products got delivered after repeated follow-up with customer care and it has been eight days passed not received any call from Hitachi Technician for Air Conditioner installation. It is retailer responsibility to follow with service provider until product get installed / demo...

i bought a hardisk from Croma, Kamla nagar, Delhi branch....after some time it broke down..when i went to Croma for its replacement as it was in warranty period. they told me to show the bill...after examining the bill they said they cant replace it because no serial number of tht harddisk was mentioned on it.
I told them that that is their mistake because when they gave me the printed bill at the time of purchase...it wasnt even printed...

Hi,


I had purchased a croma split A/C on the 21 May 2012 with invoice no. SLF02AO[protected]. The product was delivered on 22 May 2012 around 4 pm. I am a film studio/edit suite owner and have high end machines that run continously. The issue that I would like to bring forth is that inspite of repeated requests and constant follow up on the helpline, help is far from coming. No one has yet come for product demo or installation....

wE HAVE PURCHASED A SAMSUNG TAB 650 FROM CROMA SHOWROOM IN MUMBAI UNDER THE SCHEME THAT ALONG WITH THE TAB WE WILL BE ENTITLED TO A BLUETOOTH AND A CARRY CASE.AFTER MAKING THE PAYMENTS WE WERE GIVEN THE TAB AND INFORMED US THAT THE BLUETOOTH AND THE CARRY CASE WILL COME DIRECTLY FROM SAMSUNG.THE PRODUCT WAS PURCHASED FROM CROMA SHOWROOM MUMBAI BUT TILL DATE NOTHING OF THIS SORT HAS ARRIVED THOUGH REPEATEDLY WE ARE APPROACHING CROMA SHOWROOM...

The Croma store in DLF Mega Mall is pathetic. The mobile, which was given for servicing was damaged by the store. They insisted to me to take back the damaged handset. I did not agree and then they said they will check with service center and then get back. They never get back. I had to try number of times in the call-center and still they do not get back. A worthless and responsible service from Croma. The Store Manger does not have any...