Verified Support
Nov 15, 2019
Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Wednesday, 13 November, 2019 6:35 PM
To: shristi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]
Dear Customer,
We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana.
At the outset please accept our sincere apologies in this matter.
We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.
We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.
For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
For our detailed grievance redressal policy kindly refer to the below link:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
Verified Support
Nov 19, 2019
Liberty Videocon General Insurance Customer Care's response From: complaints
Sent: Monday, 18 November, 2019 8:06 PM
To: 'shristi.[protected]@gmail.com' <shristi.[protected]@gmail.com>
Subject: RE: Liberty General Insurance Complaint Reference Number LI[protected]
Dear Customer,
We write with reference to your below email.
We request you to submit below documents for us to assist you further in reference to claim reference number 400204201119110029301:
1) KYC doc of Insured. (1-Photo, Photo ID proof and Address Proof)
2) Car Loan Foreclosure Statement
3) Consent Letters for the settlement.
4) Discharge Voucher.
For further assistance you may co-ordinate with our claims representative Mr. Alexander Thomas on +91 [protected].
We trust that this clarifies our position in this matter.
In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below:
https://www.libertyinsurance.in/customer-support/customer-feedback.html
Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.
Yours sincerely,
Paresh Wadhawana
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
From: complaints
Sent: Wednesday, 13 November, 2019 6:35 PM
To: shristi.[protected]@gmail.com
Subject: Liberty General Insurance Complaint Reference Number LI[protected]
Dear Customer,
We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana.
At the outset please accept our sincere apologies in this matter.
We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.
We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.
For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
For our detailed grievance redressal policy kindly refer to the below link:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
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