Verified Support
May 23, 2022
Liberty Videocon General Insurance Customer Care's response From: complaints_IN
Sent: Monday, May 23, 2022 6:02 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]
Dear Customer,
We write with reference to your below email and complaint registered on Consumer Forum.
At the outset, please accept our sincere apologies in this matter.
We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.
We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.
We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
For our detailed grievance redressal policy kindly refer to the below link:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
Verified Support
Jun 11, 2022
Liberty Videocon General Insurance Customer Care's response From: complaints_IN <[protected]@libertyinsurance.in>
Sent: Wednesday, May 25, 2022 12:33 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]
Dear Customer,
We write with reference to your below email.
At the outset, please accept our sincere apologies in this matter.
We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.
“We trust we have been able to address your query in regards to motor claim.
In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
As per your residence address in our record, below is the address of Insurance Ombudsman Office you may approach:
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.
Tel.:[protected]/23213504
Email: bimalokpal.[protected]@cioins.co.in
You may locate the nearest Insurance Ombudsman office address by visiting https://www.cioins.co.in/Ombudsman
We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below:
https://www.libertyinsurance.in/customer-support/customer-feedback.html
Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility.
Yours sincerely,
Paresh Wadhawana
Customer Care Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/”
From: complaints_IN
Sent: Tuesday, May 24, 2022 10:55 AM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]
Dear Customer,
We write with reference to your below email and complaint registered on Consumer Forum.
At the outset, please accept our sincere apologies in this matter.
We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
From: complaints_IN <[protected]@libertyinsurance.in>
Sent: Monday, May 23, 2022 6:02 PM
To: raashid.[protected]@gmail.com
Subject: RE: Fwd: Liberty General Insurance Case Reference Number LI[protected] LGI:[protected] ; LI[protected]
Dear Customer,
We write with reference to your below email and complaint registered on Consumer Forum.
At the outset, please accept our sincere apologies in this matter.
We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us.
We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint.
We request you to provide required documents as per the attached letter for us to assist you further in regards to your request pertaining to claim vide reference number 200101202622110003001.
For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you.
For our detailed grievance redressal policy kindly refer to the below link:
https://www.libertyinsurance.in/customer-support/grievance-redressal.html
Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility.
Yours Sincerely,
Customer Service Team
Liberty General Insurance
Know more about us: https://www.libertyinsurance.in/
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