Zoomcar Complaints & Reviews

Hi. I have booked zoom car at Coimbatore from[protected] but I hv been logged out of the application and when I am trying to login, I am getting an error. Same is happening in their website as well. If not able to login to the profile, I will not be able to use the services...

I booked a car from zoomcar on 30th september. The pickup was at 2am. I reached the location of the car at 2am and the car wasn't there at it's location. I tried to contact the owner of the car through zoomcar app but the app didn't connect me to the owner so I had to cancel the booking in a hope to get my refund. Unfortunately they are not giving me my refund. They charged me with 12184 rupees and didn't provide me with any services. I need...

Details for tracking.
Booking I’d : JPSNIKYJM
Profile Name: Badri
Host support ticket id : 1904555

I reached the location at the scheduled time and tried to unlock the car through the application. However, I was unable to unlock the car from my login application. I tried multiple ways to reach the support team, but there was no way to reach out. So, I started sending emails and waited...

I had a trip scheduled on 1st September 2023 but the car host denied the car at the time of pickup saying he doesn't give his cars to bachelors. So the customer care cancelled the booking and since then the refund is pending. Their customer care is unresponsive and chat bot just keeps giving random dates by which the refund will be processed. The last date given for the refund was 3rd October which is more than a month later. This is very...

My profile is not yet verified. My booking time is getting extended. Please verify my profile as soon as possible...

To Whom It May Concern,

I am writing to formally file a complaint against Zoom Car for the unresolved issue regarding my recent booking with Booking ID JPSNIJV69. Despite multiple emails and follow-ups, I have not received a satisfactory response from Zoom Car's customer support.

On the scheduled booking date of September 17th, 2013, at 7 am, I encountered an extremely distressing situation. The host informed...

Booking Id: JPSNIK5GZ
I made a booking with Zoomcar For a 1 day trip on 30th Sept 23, at the time of booking I made the full payment of rupees 3913 and submitted my documents (driving license and Aadhaar card) as asked by Zoom. However on the day of booking when I reached near the vehicle I could not start the vehicle since Zoomcar did not verify my profile. I tried contacting multiple times over phone call and chat and I was kept...

I had a booking done for today starting 3 AM with Booking Id: JPSNIK03G.
I started calling the host at 2:45 AM and since then he was unreachable. I reached the Location that was mentioned in the App for Pickup but could not find the Vehicle nor dis the host got connected with me.

Finally after searching for him or the car for one and half hour, I had raised the concern in Zoomcar Chat to which it was suggested to select...

Res sir/mam
I, asan kumar is inform you that about to unable to unlock options in the host application and online car over the listed one month over and many times request through app and email about this issue and dint resolved the issue yet.
I request you to please resolve the both issue for my vehicle number UP16DE5727 mobile [protected]
Email - [protected]@gmail.com...

I am a user of zoomcar and I don't know why I am suddenly blacklisted buy the app. I have been trying to contact to the customer care but nothing works all emails say that either they are not monitored or they are no longer in use. I tried calling but even that says go to app and try from their but in app there is no option to give custom query since my query is not listed in the given options....

Profile not verified since 2 days, payment deducted from the account and I'm not able to take the car with the app since my profile os verified . Now they are not showing any option to refund the amount .Kindly do the needful to refund the amount. ORDER ID:JPNIKU2P
Vishnu.H...

I was not able to unlock the car as it was telling profile verification is in progress but my trip has been started and the amount has been taken at initial stages of booking.And they have mentioned clearly profile verification would be updated before my ride starts so I waited till my booking date.Now I haven't taken the car and amount has been redeemed.Ajd there is no customer assistance and chat bot also stopped responding after few messages.Very...

Booked car, when i have reached to car location and trying to unlock the car so its saying account is not verified please I'm at my car location kindly resolve ASAP...

DL and UID has not been verified by ZOOMCAR . It's past my ride pick up time and have no communication with Zoomcar . I am standing here near the ride and not been able to pick up . I want a full refund as they have failed to provide the service against pre- payment . Verification was ZOOMCAR 's part and has no involvement of customer. I want the full amount refunded or else this is going forward as Mental Harrasment case .
Booking...

Hi team, I have booked a car for 3 days and submit the profile verification but still it is in pending state and i am not able to unlock the car because my profile is not verified yet. What should i do now?
My registered no: [protected]...

Dear zoomcar i have been blacklisted long time ago. I need to book a car for urgent basis tofay. Please de-blacklist me ASAP.
My Name: Nikhil D.
Number [protected]...

With only 12hrs left for my booking to start. I request zoomcar to verify my profile ASAP. I dont want any last minute hassle just because of your incompetence. I uploaded the documents 2 days ago but they are still not verified. Please do it ASAP. My booking id is- JPSNIKZQP. I have also written an email to you....

I have booked a car for tomorrow. My profile verification is still not done, requested three days back. There is no customer support, raised three tickets from chatbot still no response.

I don't have anyone's contact, even the car host's contact is also not given.

How do I connect go them? Is this a genuine company, I have already paid for complete booking....

On the 23rd of September, I made a booking for a Kwid with the Booking ID: JPSNIOD9K. As I attempted to contact the host through Zoomcar's application, Mr. Ajay Bhosale informed me that he couldn't provide the car due to mechanical issues that prevented it from starting. He also mentioned that he had already notified Zoomcar about this issue earlier that morning.

Given the circumstances, I inquired whether the host could cancel...

Hi Team,

I am an existing zoomcar customer and still it has asked me to verify the documents again to continue booking. Now it is more than a week and my profile is yet to be verified after uploading documents. I need an urgent booking, can you please help me.
Email: [protected]@gmail.com

Regards,
Biswanath...