Zoomcar Complaints & Reviews

Dear sir/madam,

I have booked Zoomcar with Booking reference number: JPSNIOEHC for[protected]:00 AM to IST[protected]:00 PM IST.
As assisted in app I have upload all my supportive documents and still my profile is not verified.
Kindly, let me know when my profile will be updated.

Requesting you to resolve the issue as soon as possible.
I need my profile to be verified, so that the...

Hi team,

I am raising the complaint on behalf of my partner. we have booked Zoomcar JPSNIOX6X, the trip is scheduled on 30th but the verification is still pending. It is such a pathetic and anxious situation.

Please get the verification done ASAP...

I am writing to express my deep disappointment and frustration regarding the prolonged delay in the verification of my Zoomcar profile, which is jeopardizing my ability to make an upcoming booking.

I submitted all the required documents promptly. However, despite patiently waiting for an extended period, my profile remains in a pending verification state. This has caused me significant inconvenience and concern, especially...

It’s been a month. My husband’s Zoomcar profile is still not verified. I have paid for our upcoming trip already. Why such a long delay?...

Hi, on 23rd sep 2023 I had booked a car in zoom car android application. I had paid amount of Rs.5029 by using my upi (phonepe). After booking I had started to the car location almost 20 km from my place but there is no car available there I had tried to contact zoom car customer care almost 200 times but every time call was disconnected automatically after the ivr voice. Finally I didn't get the car my and entire plan was collapsed. I was...

I have booked a zoomcar on 20th Sept and it is cancelled by the owner, I still didnt got any response regarding it, i need refund of my money...

Booked a car on zoom car for 2 day I go at the location of that car on that location I didn't get any car and I couldn't connect to the car host I tried a lot to call him but I didn't connect, I also try to call customer care that is also not connecting that time so I have to cancel that trip but I didn't get my refund back the number of car is Kl08bk2088
Host of the car is a fraud there is no car when I go there also didn't get his...

Dear Zoom team,

After many complaints i had to comment here the worst customer service team logged 3 complaints but no resolution till now. I have been charged 1037rs extra even after paying all the charges before booking the car. And there was no mention about this extra charge for what it has been levied.
Even after many complaints there is no solution from zoom team. Also i have received the car lately booked for...

This is regarding booking on
Zoomcar with id JPSNIJ8GW on[protected] for the sameday
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care regarding cancellation and refund but there was no use. And they charged extra 1000/- for cancellation. Hence kindly look into the matter and refund the amount...

I booked a Zoomcar with id JPSNIJ8GW on 14th sep 2023 for the same day
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care but couldn't connect, they have also charged extra 1000/- for cancellation and Zoomcar address in Bangalore they provided is also not correct address
Kindly refund the amount...

I have submitted by driving license and aadhar card photos on zoom car app for profile verification and it has been 4 weeks now but they are not responding to that at all. I raised 2 tickets for this ( 1483690 and 1486395 ) but no response on that.
Asking on twitter also they did not reply.
I have a trip booked and paid the money but they are not responding. please help...

I am trying to make a booking and I am getting a pop up stating my account has been blacklisted.

Registered Number - [protected]...

I booked rental car from zoomcar app. When I reached location where car was parked, car was missing I waited almost an hour around 2 PM. When I was not able to find car I raised complaint in zoomcar app informing that I was not able to find car and trip was not started I also tried calling owner of car multiple times calls went unanswered. 7PM I received message from Zoomcar to leave car at the location then I came to know that someone has...

I booked a car from Zoomcar from Friday 7 April 2023. I uploaded the start fuel and odometer reading (about 5% fuel) directly on zoomcar's app (which I cannot access now) and the end fuel reading, which was 100% (their app mentioned tank had to be full when returning the car so I filled it, trusting zoomcar to provide the refund). The start fuel level as reported by the host is 10%, close to what I reported. But now Zoomcar has refused to...

As my booking canclled and message recived for refund of rs
7277-00 with in 5to 7 days but till date not get my refund .Pease refund above amout against bookind id no. Jpsnc4tzv as early as possible . Thanks...

Respected sir/madam, I have been kept two accounts at zoomcar one was [protected]@gmail.com [protected] this account kyc profile not verified, , , but previous I have done one booking on that but suddenly profile again didn't verified showing on the top so I try to delete or profile update not working and contacted zoomcar customer care no use so I created another number [protected] [protected]@gmail.com and profile also verified...

Not able to book the vehicle total nonsense...

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com...

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund....

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first...