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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Jun 11, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 540

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S
s b sharma
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of failed transaction in ticket booking

I didnot received so far the amount debited from my account while i am booking the eticket by using atm cum debit card.
my transaction id no is 46349933 amt 6875 & 46164377 amt 4585
I request you to credit my amount immediately...
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Saminathan Chidambaram
from Chandigarh, Chandigarh
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Not getting the refund for failed transaction

Hi All,

I booked train tickets on 9April, 2008 but it got failed but i didn't get refund till now. How can i get back my money? I made payment through Visa card via CITI bank gateway. The ticket is not booked but amount is debited from the card. What i need to get back my money? Please suggest me to resolve this issue.

Regards,
Saminathan C...
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Rajinder Anand
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REFUND NO RECORD. TILL DATE.

I had booked one IIIrd AC Train I-Tkt though IRCT site as per the details given below but till date I have not got the refund of the same.

Date of Journey[protected]
Class - IIIrd A/C.
Train No. - 2163
No. of Person - 3 people were booked and all three were cancelled.
Tkt PNR No.[protected]
Trans ID - [protected]
Booked Station - Pune
Reservation Upto - Chennai.
br...
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D
Dinesh Venkatesan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Problems with online transactions - reg.

Hi,

I have tried to book two tickets from COIMBATORE (CBE) to HYDERABAD (HYB). My account has been debited a sum of rupees 1045 but I have not received the tickets and did not find them in the "booked tickets" menu also. I have written about this issue to [protected]@irctc.com but have not received any replies.

Thanks and Regards,
Dinesh Venkatesan....
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BHARAT SARABHAI PAREKH
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC RAILWAY E-TICKET BOOKING

IRCTC RAILWAY E-TICKET BOOKING
Posted:[protected] by BHARAT SARABHAI PAREKH [send email]
Session expired after making payment - No ticket booked -- bank acnt debited
Session expired after making payment - No ticket booked -- bank acnt debited
I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID/BIL/[protected] from UNJHA(UJA) to BANDRA TERMINUS(BDTS) for 16th April 2008 in (9708) Arravalli...
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EKADASHI SAHOO
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money refund as train was cancelled

i have booked a 3rd ac ticket in irctc on 9/10/07 to travel on 13/10/07 by IRCTC.CO.IN bearing
[protected][protected]
transcation id is-[protected]
PNR-Number[protected]
Train Number 8006 Train Name KORAPUT HWH EXP
Date 13- Oct- 2007
From Station DMNJ To station SBP
Reservation upto SBP Boarding point DMNJ
Class 3A No of passengers 1
Charting Status CHART...
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A
ashupanwar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no refunds against cancellation

Dear Sir,
I GOT THIS MESSAGE FROM IRCTC.

PLZ READ CAREFULLY.
(Dear Customer,

Thank you for using IRCTC's online rail ticket booking services.
Refund instruction for amount of Rs.2090.00 towards the refund due for the cancellation of Ticket vide PNR [protected] has been issued to electronic payment gateway on 01/11/2008 11:12:07 PM. Same shall appear in your account within two to three...
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D
Dr. Shreesh Kumar ojha
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation of E ticket

Dear Customer Support

I have booked an e ticket in Tatkal quota to travel from Gorakhpur to New Delhi by Bihar SamparkKranti Express on date 22nd march 2008. Due to some unavoidable reasons I did not travel and on 21st March at 2 pm attempted to cancel my ticket. When i approached the ticket counters at Gorakhpur, I was informed by counter Clerk that e ticket could be cancelled online omly. As the tickets can not be cancelled...
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S
Sabyasachi Ghosh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non-Refund of double debit of ticket amount.

I booked a e-ticket through my SBI debit card on 13.3.2008 for me and my family comprising of 2 adults and 2 minors for a journey between Guwahati and LT Terminus-Mumbai bearing PNR no. [protected] by 2A class with transaction ID [protected]. I successfully took the print of the ticket, but later on was astonished to find that the booking amount of Rs.6589/- was debited twice from my bank SB account. I immediately informed the case to IRCTC...
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A
Anoop K Das
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of 6734 not received after 5 months

Refund Money Rs. 6734.00 not recieved after 5 months
Dear Sir,

This is Anoop Das. I have booked two tickets from Mumbai CST to HOWRA on[protected]. The Train has been rescheduled to next day. So i went to Station master and asked for refund. We got the information that we have to send mail to irctc for refund. We did the same. The amount is Rs.6734.00. But till today i have not recieved the refund. i have done continous...
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Radhika
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

It took money without my booking the ticket

Dear Sir/Madam,
I booked a ticket on March 17th from Chennai to Trichy.
I entered my SBI debit card details and gave "pay", the page hung up, but the ticket amt (Rs. 357) has been debited from my SBI account.
It is not there in the booked tickets history.
From yesterday i have tried calling the irctc care number. also sent them an email.
If the ring goes, no one picks up else the line is always...
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V
Vijayesh VS
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Session expired but amount deducted

Rs.245/- has been deducted from my ICICI account on 11th march, 2008 unnecessarily. I have booked only 2 tickets(chennai-MAS to coimbatore-CBE and vice versa) and
the amount was deducted for 3 tickets. But, I have only two tickets in the booked history too. I tried calling the customer care several times and they put me on hold and disconnect the line.
I have sent out several emails to [protected]@irctc.co.in but all in vain.Please...
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V
Vikas Singh
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Debited my account without authorization

Dear Sir
I have booked a I- Ticket from Delhi to Lalkuan by 5013(Ranikhet Express) on 09/03/08 in 3rd A.C ,at the time of departure it was wait list 6 & 7 vide PNR No.[protected].On monday 10/03/08 i have cancelled the Ticket at your New delhi reservation counter no 150 Till today 12/03/08 amount is not credited in my bank account please help me.
I will be highly obliged to you.

With Regards...
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S
Sarfraz Ahmed
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

90th Day Advance Reservation

Hi,
I am pretty upset while trying the reservation for 9-June-2008
from KRND to LTT on train 1060 Chappra Express.
On 11th i logged on, at 8 am and when i tried booking its showed me 22 seats available in AC 3 Tier.
Then when it went to payment gateway for Payment it debited through my account but dint confirm the ticket because by the time this happened the ticket status was WL 82/42 .
How do you expect...
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V
Virendra Ratrey
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC Server Problem

Amount deducted but ticket not booked
I tried twice but I am unable to generate the Ticket via IRCTC hence I am requesting you to please refund the amount.

Total Amount := 1458 ( 729 two times)

I had server error each tim



Below is my ICICI account summary

1
10/03/2008
BIL/[protected]/Railway-nag/[protected]
DR
INR 729.00br...
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P Muralikrishna
from Delhi, Delhi
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Refund of E-Tikcet booked on IRCTC

Refund for PNR No [protected], I have been following up with IRCTC since May 2006. It is very frustrating . How can they my money for years, help desk people say it some times takes years....
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G
Gayalal Narzary
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Undelivered I-ticket PNR NO: 4261676557, 6212918244, & Return ticket PNR.No: 6410602698

It is to highlight and disclose the mater of negligencies from the Indian Railway Catering &Tourism Corporation Ltd for delivering the ticket with in the due period of 48 hours. On line booking, the payment is being made same time but for the ticket the Customer has to wait eagerly for the at least four to three days why? Also the the cancelled ticket money is never be refunded why? This are I have experienced during my past online ticket...
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Rony Thomas
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Online Payment made but no ticket received

Yesterday afternoon I tried booking a ticket via irctc.co.in
Payment was made thru SBI online site but after the payment was made, the irctc site immediately went down and didnt come up till yesterday evening
I tried calling up all the numbers given in irctc.co.in and also mailed multiple times to [protected]@irctc.co.in but havent received any response till now

Can somebody out there help
My number is [protected]br...
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Sushil Kumar
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket Confirmed but Coach not available for Journey

PNR-[protected] DLI MNQ[protected]Booking Status -S4/49 confirmed
Hello Sir/Madam,
I live in Gurgaon. I booked railway ticket from Delhi to Mainpuri online for us for the date of journey 27/2/2008 on 25/2/2008. The PNR No.[protected] is and Transaction ID is [protected]. The booking was on genral and the fare was Rs.161.00. The transaction is done by him self.At the time of Journey i have seen there is no coach S-4 for 63 passanger...
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A K DUBEY
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Generating two e-tickets for one individual

To

General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.


1. Please refer my e-mail dated 16 Dec 2007.

2. Your kind attention is drawn once again that while booking e-ticket through irctc,due to processing problems two tickets have been booked on same personal...
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