[Resolved]  100 Best Buy — Non delivery of item

Dear concerned I had booked a combo pack of 5 polo t shirts in 100 best buy on 11/02/2014 by paying Thru credit card an amount of rs 974/-. Ref no. Given to me was 28980887. I have not received any item till date. Their helpline no.[protected] keeps on hold most of the time. By follow ups in 100best buy thru mail they responded on 17/02/14. But no action. On 26/02/14 i wrote again saying that i will launch complaint in consumer forum. They responded & replied that due to courier issue it did not reached to me. But till date item not delivered. Please help