100Bestbuy.com — Amount paid but parcel not received

Address: 71, Mothrowala road, near railway crossing Ajabpur Kalan, Dehradun

Ranjeet Singh Kandari
Uttarakhand
I have ordered my phone from us, got information that it reached here in Goa, hold on customs...

Privately, dhl delivery man communicated through whtsupp with me and asked to trabsfer 5k immidiately to clear customs duty fee..
His proof added below..
Name= ahmed hashim
Last name = murad
Position = fleet & fecilitation admin
Division = service

And he also added it can can be refundable..
I believed his words and send my full amount successfully.. To this account बिलो

Name: Toma Jaffar Bilal Pitia
Acct# : [protected]
IFSC: SBIN0000825
Bank : State Bank of India
Branch: चित्तोर

I dnt knw it is right or not... After that he again demand for paying me rs= 7k for refundable fee... How can i pay???

I cant understand, i am loose now.. Kindly help me
My nomber= [protected]
Ranjeet Singh Kandari
71, Mothrowala road, near railway crossing
Ajabpur Kalan, Dehradun

I did not get parcel till now