100Bestbuy.com — Product not received / money not refunded

Address: Hyderabad, Andhra Pradesh

This is balaji, from hyderabad. I have ordered goods from 100bestbuy.com may a times, and when comes to my last transaction its around 7999/- with the product naming "datawind ubisurfer 9 netbook (White)" was delivered where the actual product ordered was "ambrane mini laptop lp-7" and also the order was cancelled before delivery. The customer support team has assured me that the amount will be refunded in to the bank as i have cancelled the order. Instead of cancelling the order they have sent a worng product which was not at all ordered by me. The prodect is sent back to the same address the next day after the delivery and the acknowlwdgement is taken from the company that the product is received at their end. A complaint is registered regarding this with 100bestbuy.com in 2013 and its almost around 6 months and there is no response from the team of 100bestbuy. Order no. 12877088 Reference no. 26758359 And the dtdc tracking no. Of the item sent back is v14769478 No customer care executive is responding and processing this request in a correct manner. If some on can help us out regarding this issue, we will be thankful to them
+1 photos
Was this information helpful?
No (0)
Yes (0)
100BestBuy.com customer support has been notified about the posted complaint.
Jul 05, 2014
Updated by Balaji Kocharlakota
Please respond to the conversation.
I have emailed you (100bestbuy.com) the details you have asked for.
Let me know what is going to happen here after.
Aug 10, 2014
Updated by Balaji Kocharlakota
please forward the details to the concern website as they are not responding
 
3 Comments

Comments

Again the same thing repeated. Datawind Ubisurfer 9 Netbook is again sent back to my house with out any conformation or call.
Also the device is not working.
Also the box doesn't contain the warrenty card, bill, user manual.
The device is not ordered by me. And the issue started with the payment of 7999 for participating in a mobile contest.
The thing is, I have cancelled the order which the person from 100bestbuy asked me to do with in 5 min of the payment.
A conformation of that is done. But its still not getting cleared and these unwanted waste material are delivered.
Also the cost of the device is mentioned as 3997 where the payment done was 7999.
How and what is this thing happening to me.
I am not going to tolerate this any more.
If i am not going to get the money refunded as cash or check in my account. I am seriously going to file a case against 100bestbuy.
Make this as an order from the customer and do the thing which needs to be done properly.

Dear Balaji Kocharlokta,

We apologies for inconvenience happened from our end.We have forward your issue to concerned department.
If any more queries kindly contact us:[protected]@100bestbuy.com or call us:[protected].
Regards,
100bestbuy
I'm here by attaching the bank statement with this mail.
Also u can find the mail conversations and followups in the other attachments.
I find no response from your end (even if I mailed you several times and called you almost around 30 times) until a complaint is registered at www.consumercomplaints.in
I am totally dissatisfied with your service.
I have spent Rs.400 for returning your wrong delivery back to Delhi. Why should I spend money on my calls and all the other things for the mistake done by you.
Kindly solve this issue ASAP.
Do the needful

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    100BestBuy.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    922
    Pending
    0
    Resolved
    324
    100BestBuy.com Phone
    +91 80 6753 6400
    100BestBuy.com Address
    Salarpuria Hallmark, 15/3@16, 4th Floor, Kadubeesanahalli, Outer Ring Road, Bangalore, Karnataka, India - 560087
    View all 100BestBuy.com contact information