| Address: | Kanpur, Uttar Pradesh |
Respected sir/ madam..
The story starts 4 march 2014 when i placed an order (product (ref no[protected] at this site (the most fraud which i did not know at that time...). it was a combo pack of blackberry shirt, 3shirts.. (product value 1245+ 125/- courier charge)... it was delivered to me on 8 march 2014... and here only the worst agonizing story starts...
1- as soon as i opened the pack.. it was none of them shown to me, and was of larger size 40... and worst quality...
2- i called the customer service immediately... (. they always make you wait for at least 10 min...) and complained about... and send them complaint email... none of them responded
3. next day i called again... they attended 5 min later... and told me to send the product back the product at a specified address in new delhi by courier...
4- i was totally infuriated for i have to bear the courier charges twice... i called them and asked them to arrange as it was not my fault... they did not do anything... not responded as well.
5 i had to call almost everyday regarding this... but no proper response... i last a lot amount of money in calling these disgusting people...
6- at last i had to send the product on my own charge. on 18 th march... (a courier copy attached)... and they received the courier on 21 march...
7- the disgusting and further infuriating thing is that they keep telling me till 5 april... they did not receive the product... only after i confirmed it from courier that the product has been received on 21 march... so disgusting..
8 — innumerable calls and emails i have sent... everytime.. customer service ask me about the issue after making me wait for about 10min and say that they have register the complaint.. action will be taken...
9- everytime customer care ask me... whenever i call, what is the issue... after making me wait for long... and say that they have registered the complained... action will be taken in few day...
10 — innumerable calls and emails i have sent... a lot much money i have lost in calling them... very much infuriated i am... would that i could meet one of them... i do not know what and how far i would have gone breaching laws...
(i have attached soft scanned copy of courier slip of sending the product back
However now i expect and believe the issue will be resolved with your intervention... at its best and soonest...
Regards..
Sunil kumar gautam
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