360inex.com — I ordered two items from HDFC site and one of them hasn't been shipped yet

Address:	4105/340, Group no. 3 Tagore Nagar , Vikroli East, Mumbai 400083.
Website:	360inex.com

I ordered two items from 360inex.com/hdfc through HDFC netbanking site. The order details and items are listed below,
Order number - #HDAL016907
Order date - 28 October 2023
Order Items:
1. Spykar Backpack - Grey ( SKU: SPY-BCBBG-CORE-006 ) was delivered.
2. Wallet & Belt combo Black ( SKU: MABTWTFOAS01 ) has not been shipped yet.

The Wallet & Belt combo Black ( SKU: MABTWTFOAS01 ) worth Rs. 588 hasn't been shipped yet and I have sent queries to [protected]@360inex.com everyday since and no response from them. They don't even have a customer care phone number to contact.