Aadhar — the aadhar update process sucks

Address:

Kolkata, West Bengal

My 70 year old relative had to update his aadhar card data (Name and dob). So he went to the enrollment centre at dum dum mdg post office and got a form for himself which had the date of submission mentioned behind it.
Now, he does not have a correct proof of date of birth and so he needed to get the aadhar enrolment/update certificate attested by a government authority (As per the rules available on the uidai portal). He got both his name and dob attested by a grade b gazetted officer and went to sambit the form on the scheduled date at the afore mentioned venue.
Once he reached, he was told that he needs to go to motijheel post office to submit the form. He went to that post office only to learn that they deal with only 5 people per day for aadhar enrolment/update. So, my relative again went there the next day early in the morning to make sure that he gets the form. Here, i would like to mention my surprise at the authority's irresponsibility towards the citizens for thinking that they have all the health and time in the world to stand in the queue everyday with the hope that they will be among the lucky 5.
Anyway, he got the form the next day, but was informed that changing name and dob would not be possible there. And he has to go to kashipur.
Here again, i am shocked at the attitude of the authority and the designated personnel, also the lack of transparency in the entire process.
That day, he went to kashipur and was asked to go there on monday again to get a new form.
Also, the uidai portal has a list of documents to prove the authenticity of a citizen. However, at kashipur, my relative was shown a completely different list which had different documents mentioned on it. So whom should we trust? The people at kashipur post office or the uidai portal?